Module 5: Building AI Chatbots and Voice Agents

Customer expectations for fast, accurate responses are higher than ever. This free session at the Ignite Applied AI Lab will show you how to meet these demands by deploying conversational AI interfaces, including text chatbots and voice agents.

You will learn how these systems can handle customer service FAQs, qualify leads, and even book appointments, freeing up your team to focus on complex tasks. We will guide you through the process of building a functional AI chatbot without writing a single line of code, using accessible platforms.

The workshop will give you hands-on experience creating a working chatbot prototype for your business. We will also explore the emerging world of AI voice agents that can handle customer calls naturally, and discuss strategies for deploying these tools across multiple channels.

Agenda

• 15 mins: Welcome & Introductions

• 30 mins: Introduction to Conversational AI & Building Your First Chatbot

• 30 mins: Hands-on Workshop: Build Your First AI Chatbot

• 15 mins: Break & Networking

• 20 mins: Creating an AI Voice Agent & Advanced Conversational Strategies

• 10 mins: Q&A and Wrap-up

Key Takeaways

• Understand how conversational AI works and where it adds business value.

• Build a functional AI chatbot for your business without writing code.

• Create an AI voice agent capable of handling customer calls.

• Design conversation flows that feel natural and solve real problems.

• Plan a deployment strategy for a conversational AI solution.