Telephone Debt Collection 1 Day Workshop in Calgary on December 04th, 2024

Schedule

Wed Dec 04 2024 at 09:00 am to 05:00 pm

UTC-09:00

Location

Reach us at: [email protected] | Calgary, AB

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Our classroom training provides you the opportunity to interact with instructors and benefit from
face-to-face instruction.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration:1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Course Overview:

This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.

Target Audience:

Debt collectors, call center agents and credit staff.

Learning Objectives:

After completing this course, delegates will be able to:

  • Follow a step by step debt collection call process.
  • Increase debt collector’s confidence when handling challenging collection calls.
  • Understand and practice specific collections called best practice techniques.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader) eBook download and activation instructions

Certification:

Once after the training, you receive course completion certificate from Mount Skills.


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Where is it happening?

Reach us at: [email protected], PH: +1 469 666 9332, Calgary, Canada

Event Location & Nearby Stays:

Tickets

CAD 828.26

Mount Skills

Host or Publisher Mount Skills

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