Saturday Workshop

**In-Person & Virtual Event (Please only register once. Everyone will receive the Zoom link to join the live event.)

**You must attend the workshop live for a minimum of 30 minutes to receive the recording.**

Join us for the last Saturday Workshop of 2024: Creating Your Customer Experience with Dr. Tonia Phanor, Excel Communication

Creating a great customer experience is not done by accident. Let's explore how to ensure your customers have a valuable experience in every interaction.

After this workshop you will understand how to assess your current customer experience and a plan to improve their experience for the future.

**You must attend the workshop live for a minimum of 30 minutes to receive the recording.**

Everyone will receive the Zoom link regardless of how you register. Please do not register for both in-person and virtual.

In-Person Attendance

The In-Person event is held at Texas Woman's University, Denton Campus, 1210 Old Main Circle, Denton, Old Main Building, 2nd Floor, Rm 257.

Breakfast will be served at 8:30 AM. The official program starts at 9:00 AM.

Parking Information will be sent out before the event.

Online Attendance

**You must attend the workshop live to receive the recording.**

If you attend online, you will receive the Zoom link to join. We will have an online host to help facilitate the event. The Zoom link will open at 8:45 am. The workshop will start at 9:00 am.

Speaker Bios

Dr. Tonia helps leaders and teams to think and communicate on a global level. Her experiences living in Japan, Italy, South Africa, and across the country allows her to bring valuable cultural experiences when discussing business communication. Her warm approach and educational background help clients to share their stories with confidence. Dr. Tonia has worked with clients such as FDOT, Disney, META, Junior League, Centers for Disease Control, Department of Justice, and many more. Her training and workshops help empower professionals to become effective communicators and more impactful leaders.

Host or Publisher TWU Center for Women Entrepreneurs