Prevention & Management of Violence & Aggression

Name: Prevention & Management of Violence & Aggression
Start: 2026-08-17T09:30:00+01:00
End: 2026-08-19T16:30:00+01:00
Location: Cardiff

Schedule

Mon, 17 Aug, 2026 at 09:30 am to Wed, 19 Aug, 2026 at 04:30 pm

UTC+01:00

Location

Cardiff | Cardiff, WA

Prevention & Management of Violence & Aggression (BILD Accredited)

Violence and aggression can occur in a wide range of health and social care settings — and when it does, it can have serious consequences for the people receiving support and for staff. This course provides a practical, structured approach to preventing, recognising and managing challenging situations, helping teams create a safer environment while maintaining professionalism, dignity and respect.

The focus is on building confidence and competence: understanding why incidents happen, communicating effectively under pressure, applying de-escalation strategies, and knowing what to do if behaviour escalates. Where physical skills are included, they are taught with safety, legality and proportionality at the centre, with a clear emphasis on reducing risk and using the least restrictive response possible.

Delivered in line with recognised best practice and accredited through BILD, this programme supports organisations that need evidence-based training aligned to Positive Behaviour Support principles and safer practice.

Who is this course for?

- Frontline staff: carers, support workers, nursing staff and anyone who may encounter distressed or challenging behaviour
- Supervisors and team leads: those supporting others, managing incidents and leading post-incident reviews
- Organisations: teams aiming to standardise practice, reduce incidents, improve confidence and strengthen reporting

What you will cover

- Understanding behaviour: causes, triggers, unmet needs and environmental factors
- Recognising early warning signs and the escalation cycle
- De-escalation strategies and communication skills that reduce risk
- Personal safety, boundaries, situational awareness and dynamic risk assessment
- Breakaway and disengagement skills (where appropriate) and safe responses to common grabs and holds
- Team responses: roles, coordination and maintaining calm under pressure
- Legal and ethical considerations: proportionality, duty of care and least restrictive practice
- Reporting, documentation and post-incident actions, including learning and improvement
- Self-care, stress management and resilience after incidents

How the course is delivered

Our trainers use a blend of classroom input, guided discussion, role-play and realistic scenarios so participants can practise techniques in a supportive environment. Training is designed to be practical, evidence-based and directly transferable to everyday work.