Morning Connect - Hands On! - Creating a Fantastic Customer Experience
Schedule
Mon May 11 2026 at 08:30 am to 09:30 am
UTC-05:00Location
Allerton Public Library | Monticello, IL
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Psst... We've been doing a little secret shopping... and sometimes those bad reviews aren't always untrue...Creating a fantastic customer experience doesn’t require a big budget or complicated systems—it starts with intention.
At this Connect meeting, speaker Anne Matalonis will focus on the small, practical ways businesses can create positive, memorable experiences that keep customers coming back. From first impressions to follow-up, we’ll talk about what today’s customers notice, what they value, and how simple adjustments can make a big impact.
You’ll leave with:
* Real-world examples of great customer experiences
* Easy, low-cost ideas you can implement right away
* Tips for turning everyday interactions into lasting loyalty (and how to combat those one-off raging reviews...
Whether you’re customer-facing every day or managing behind the scenes, this session is designed to spark ideas you can actually use—no fluff, no jargon, just practical takeaways and good conversation. This is a hands-on workshop- be prepared to share your war stories and ready to discuss and implement ideas.
This program is open to anyone, free to everyone. Bring a your coffee, and settle in for an hour of insight.
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Where is it happening?
Allerton Public Library, Monticello, United StatesEvent Location & Nearby Stays:
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