ITIL 4 Course: Enhance Your Career and Organizational Performance

This ITIL v4 virtual class includes PeopleCert courseware and an exam voucher. Remote class. Contact seller for group rates. Register today to lock in the Early Bird Rate.

PLEASE contact [email protected] if you need an invoice to expense the course.

Introduction:

• Key concepts of service management: The concept of value 

• The key concepts of ITIL 4: Four dimensions of service management 

• The key concepts of ITIL 4: ITIL service value system 

• The guiding principles: Introduction to the guiding principles 

• The key concepts of ITIL 4: Service value chain 

• ITIL 4 management practices: Purpose of the ITIL practices 

Appendix: Answer Key 

• Key concepts of service management 

• The guiding principles 

• The key concepts of ITIL 4  

•  ITIL 4 management practices  

Host or Publisher Anna Kepshire, KEP Training