Excellence in Customer Service

Join us for an engaging short course designed to elevate your customer service skills and align them with our organisational values. This course will provide you with the essential tools and techniques to deliver outstanding customer service consistently.

Key Learning Outcomes:

• Understand Customer Service Fundamentals: Gain a comprehensive understanding of the key principles that underpin great customer service.
• Showcase Our Values: Learn how to embody and reflect our organisation's values through our customer service model.
• Master Customer Service Etiquette: Practice and refine your customer service etiquette to ensure every customer interaction is professional, courteous, and effective.

This face to face training opportunity is open to all Evelina London A&C staff. This session aims to support our A&C Staff, using external trainers from News UK.

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Host or Publisher Evelina Education