Complaints Management and the Christian Vision

This half-day course aims to offer advice and guidance to headteachers and chairs of governors about how to manage complex complaints.
About this Event

Diocesan governance adviser Richard Hopkins will draw on his broad experience of complaints management as a headteacher, chair of governors and complaints panel member to offer guidance and advice about this most challenging area of school leadership. He will cover:

· How to apply your complaints policy in practice

· Where to seek support and advice

· Wise as serpents and harmless as doves – upholding the gospel and the love of Christ

· Protecting the mental health and wellbeing of staff, governors and complainants

There will also be an opportunity for networking and sharing support and advice between schools.

By the end of the morning delegates should have a clearer understanding of how to deal with complex complaints in a way that treats complainants with respect and understanding whilst strengthening the resilience and effectiveness of staff and governors. Delegates should also have a greater understanding of how schools can support each other in the management of complaints.