Challenging Conversations

Do you often deliver potentially distressing news to patients, their families or colleagues?

• Do these conversations take an emotional toll on you?

• Would you like to feel more prepared for the strong reactions these conversations can evoke?

As healthcare professionals, we frequently deliver significant and potentially distressing information. The way we communicate this information can greatly influence how it is received and processed.

Join our half-day workshop where we will cover essential skills and strategies for handling challenging conversations. This workshop aims to boost your confidence in supporting patients and their families, helping them process and absorb the information, feel supported, and actively participate in decisions about their treatment and care.

What will you learn

• Explore what makes conversations challenging and recognize what constitutes "bad news."
• Discuss the myth of "denial."
• Apply skills and principles within a consultation structure (SPIKES Plus).
• Develop strategies for handling strong emotions.

Suitable for

This workshop is ideal for any health or social care professional whose role may involve giving potentially distressing information.

Cost: £165.00

Contact

Email [email protected] Call 0161 446 3773

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• Joining instructions will be sent via email two to four weeks before the course commences.
• Maguire cannot be held responsible for any failure of delegates’ equipment or internet connection. We encourage you to take advantage of the opportunity for a test call prior to the workshop (contact [email protected] to arrange this).
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 3 days prior to the course.

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Host or Publisher Maguire Communication Skills Training Unit