Service Design Leadership Lab

What to expect?

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This four-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

The course aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team, and leading the organisation. There will be a rich blend of different formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self-assessments, and case clinics) to support you in working on your real-work situations. You will also be able to connect with like-minded people in a safe space and learn from the experiences of others. Every participant will be matched to another participant, his, or her "Buddy." The theoretical impulses will encourage you to rethink or develop your own leadership attitude.

Dates and Timee

Module 1: October 24, 2024 | 3pm - 6pm CEST (UTC+2)

Module 2: November 14, 2024 | 3pm - 6pm CET (UTC+1)

Module 3: December 5, 2024 | 3pm - 6pm CET (UTC+1)

Case Study: January 16, 2025 | 1:30pm - 3pm CET (UTC+1)

Module 4: January 23, 2025 | 1:30pm - 3:30pm CET (UTC+1)

What are the takeaways from this training?

• Develop your own leadership role and attitude by applying a set of methods, tools, and mental maps.
• Use a „Transformation Architect Tool Box and Playbook“ for leaders and know about their impact.
• Reflect on your own behaviour through self-assessments and reflecting on real situations.
• Learn about different theories on how to empower and motivate your team.
• Be a catalyst for empowering your organisation to embed service design.
• Foster an innovative and creative mindset.
• Transfer learned models and theories to your real-work situations through hands-on activities.
• Connect with other leaders, sharing insights and learnings in a „safe space.“
• Become the leader that people would love to follow.

Who is this course for?

Service designer with a current or new leadership role. Senior service designers or experienced service designers, innovation or UX managers, and product owners. Anyone interested in leading service, UX design, or creativity within organisations.

​

• No prerequisite is required.
• Maximum of 16 participants for the duration of 3 months. There will be an additional follow-up after the course.
• Participants who miss more than one module will not obtain a certificate.

Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at [email protected]!

Host or Publisher SDN Academy