Personal Effectiveness Training Course (2 day course Manchester City)

Personal Effectiveness Training Course Overview

• How can you get the best from yourself and others?
• Develop the six key qualities of personal effectiveness
• Becoming a goal-focused individual
• Effective communication skills
• The difference between optimist, critical thinker or cynic
• Rational conflict management
• Objective v subjective language
• Handling conflict and difficult people
• Avoid become emotional when in conflict
• Negotiate a solution and gain commitment
• The power of appreciation
• Prioritising your time and effort
• Overcome procrastination
• Prioritise tasks by value and deadline pressure
• Managing people who waste your time
• Effective delegation
• Assertiveness skills
• Finding solutions to conflict
• The use of praise and appreciation
• Effectively managing your time
• Prioritisation of tasks
• Correcting your own bad habits
• Focusing your mind on the current task
• How to handle interruptions, emails, telephone calls etc
• Improving your self-confidence
• How feelings affect your results
• Developing your self-control, self-confidence and self-motivation
• Creating and sustaining a positive mental attitude
• Becoming a source of strength to other people
• Conversation control
• How to use the ultimate Success Formula
• Continuous improvement
• Personal action plans

"Excellent training course with practical tools and models to apply and use immediately when back in the business. The training was very good; interesting, engaging, entertaining." Delegate from English Heritage

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