Performance Management Training (1 day course Manchester City)

Performance management is a continuous process and involves ensuring that employee performance meets the ever-changing needs of the business. A good Performance Management System will ensure that everyone in the organisation is aware of its goals and how they can play their part in achieving those goals.

This one-day course focuses on how to obtain the best possible performance from your staff, particularly how to improve the performance of individuals who are currently under-performing. This course will show you how to communicate with those individuals, criticising their performance without attacking them personally. Learn to distinguish between their reasons and excuses, followed by getting their commitment to a higher standard of performance.

Management performance must be seen to be consistent and fair to all staff. This is achieved through communicating with the individuals to get them to change their behaviour and to direct their focus where it should be.

Delegates who attend this workshop will learn:

• Effectively manage poor performance issues.
• Foster positive emotions while avoiding negativity.
• Set and align clear, specific goals through agreement.
• Provide constructive criticism without attacking personalities.
• Secure commitment to higher performance standards.
• Differentiate between reasons and excuses.
• Inspire and motivate others to excel.

This course qualifies for six CPD training hours, plus additional independent post-course learning.

• Getting the best from yourself and others.
• Developing your performance management skills.
• Why clear, unambiguous communication is vital.
• Setting and communicating specific goals.
• Rational thinking and positive action.
• How to ensure criticism is not destructive.
• Using affirmative language to give instructions.
• Distinguish between critic v cynic.
• Handling emotions.
• Use factual language, not opinionated language.
• Handling inappropriate behaviour.
• Gaining agreement to the correct behaviour
• How to distinguish reasons from excuses.
• Positive reinforcement

"I found this course very useful and feel I have learnt quite a lot of useful information on how to conduct myself and my staff to improve things. The trainer came across very well and explained the course in a lot of depth and helped me understand things clearly." Delegate from ECCO Safety Group

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