NFA Emergency Medical Services: Quality Management

This 6-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.

Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, and data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

This course has prerequisites that need to be completeted before January 6th, 2025 if not already completed. Please see the links below for each class:

ICS-100 - https://apps.usfa.fema.gov/nfacourses/catalog/details/518

ICS-200 - https://apps.usfa.fema.gov/nfacourses/catalog/details/519

More course information:

Questions? Contact [email protected]

Host or Publisher DPSST Fire Program