Managing Workplace Conflicts

Build a workplace culture that turns conflicts into opportunities for growth and collaboration. This course offers practical tools to navigate conflicts, addressing issues from relationships to power imbalances and differences in values. Utilizing the Thomas-Kilmann Conflict Mode Instrument, participants will learn to identify conflict types and apply effective communication strategies for collaborative resolutions. In this way, you will explore constructive approaches to conflicts, fostering a cohesive and healthy workplace climate.

All organizations experience conflict. However, conflict need not be destructive.
Managing Workplace Conflicts provides tools and techniques to resolve workplace conflicts involving:

Relationships.

Power imbalances.

Methods and procedures.

Differences in values

Communication strategies that lower emotional intensity and seek win-win outcomes.
The Thomas-Kilmann Conflict Mode Instrument is used to assess personal conflict styles and to discuss the advantages and disadvantages of various styles of managing conflict in the workplace. Participants will learn how to constructively manage conflicts between individuals and within teams to build cohesive and healthy workplace climates.

At the end of this workshop, participants will be able to

• Define conflict and describe how it is formed
• Identify the types, sources and consequences of conflict
• Detail the five styles of dealing with conflict
• Assess one’s personal style for dealing with conflict
• Demonstrate communication strategies that encourage collaboration

This course is tailored for leaders and professionals seeking to navigate and resolve workplace conflicts effectively. Those working with teams or groups of people will earn a comprehensive understanding of why conflict occurs, the differences that may arise, and how to manage that conflict with vital communication skills creating a healthier, more cohesive atmosphere. They will also understand what style of dealing with conflict feels more suited for them.

• Administrative/Support Staff
• Aspiring Managers
• Committee Chair or Cross-functional Team Leads
• Current Managers
• Human Resources Personnel
• Leaders at Every Level
• Marketing/Sales Staff
• Program Managers
• Project Managers
• Staff members who engage in formal and informal peer coaching
• Staff Members who interact with internal and/or external stakeholders

Host or Publisher JH Miles & Associates, Inc. (JHMA)