LEARN AT LAUNCH | Beyond the Noise: AI, Customer Voice, and Retention

In a world overflowing with customer data, the real challenge isn’t collecting feedback—it’s knowing what actually matters. Join us for the April installment of the Learn at Launch series, featuring global customer experience leader and bestselling author Karen Mangia.

This keynote explores how leading organizations are using AI to cut through the noise, uncover meaningful customer signals, and turn insight into stronger retention and loyalty. Drawing on real-world leadership experience, Karen will share practical ways to elevate the voice of the customer and transform it into a strategic advantage.

• Cut Through the Noise: Learn how to distinguish meaningful customer signals from overwhelming data volumes.
• Use AI to Listen Smarter: Discover practical ways AI surfaces patterns, sentiment, and early warning signs humans often miss.
• Turn Insight into Retention: Understand how to translate customer voice into actions that reduce churn and strengthen loyalty.
• Build a Listening Culture: Explore how to embed customer insight into decision-making across all teams.
• Create a Competitive Advantage: Walk away with strategies to turn customer listening into a strategic capability.

• Presentation: 30-minute keynote
• Q&A: 15-minute interactive session with Karen Mangia

Karen Mangia is the Senior Vice President of Global Client Success at Bazaarvoice and a Wall Street Journal bestselling author of six books, including Success with Less and Listen Up!. With previous leadership roles at Salesforce, Cisco, and AT&T, Karen is a recognized expert in customer engagement and market insight. She is a Certified Customer Experience Professional, a Positive Intelligence Coach, and a Distinguished Alumna of Ball State University and Ivy Tech.

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