Hong Kong - The Rise of Machine Customers_Other_HKG

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Note: this is an offline event, please register only if you are able to attend in person.

The Evolution of Consumer Experience

The next phase of the digital economy isn't being driven by human users—it is being driven by machines. As autonomous agents move from basic assistants to sophisticated purchasing systems, the relationship between brand and buyer is being fundamentally rewritten.

Join us for an exclusive, intimate gathering designed to decode the rise of the "Machine Customer." This event moves past the hype to provide a practical roadmap for the most consequential shift in modern business.

Key Takeaways:

• The Five Types of Machine Customers: Identify the autonomous buyers already active in your market.
• The Three Altitudes of Agentic Commerce: A framework to assess your organization's readiness for non-human revenue.
• The New CX Strategy: How to remain differentiated when an algorithm, not an emotion, is making the buying decision.

Equip yourself with the strategic tools to lead the next decade of customer relationships.

We look forward to welcoming you!
By registering you understand that the details you provide during the registration process will be collected and used by She Loves Data. Photographs and/or videos may be taken at the event. By taking part in this event you grant the event organizers full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for publicity and/or marketing purposes. This might include (but is not limited to), the right to use them in their printed and online publicity materials, social media, and press releases.

Katja Forbes, Author of Machine Customers: The Evolution Has Begun

LinkedIn: https://www.linkedin.com/in/katjaforbes/

BIO:

Katja Forbes is a global keynote speaker, strategist, and author defining one of the most consequential shifts in modern commerce…the arrival of the machine customer.

As the world's leading voice on Machine Customer Experience, Katja helps executives understand what happens when AI agents, autonomous systems, and algorithmic buyers don't just assist your customers, they become them.

Her book, Machine Customers: The Evolution Has Begun, carries a foreword from Gartner Distinguished VP Don Scheibenreif. She is a two-time CX Network Top 50 AI Leaders in CX honoree, an expert contributor to global research on agentic commerce, and a collaborator with research and commercial firms on the emerging field of machine customer strategy.

With more than 30 years spanning global financial services, consultancy, and executive leadership across Asia, Europe, and Australia, Katja brings rare commercial depth to a topic drowning in hype.

Her keynotes are known for cutting through the noise, leaving senior audiences with a framework they can act on before they've left the room.

Katja is based in Australia and speaks globally.

Nickey Khemchandani, Founder, Co-Founder, and CTO, Collective Global; BSD Education

LinkedIn: https://www.linkedin.com/in/nickeykhem/

BIO:

Nickey Khemchandani is a polyglot technologist & marketer that focuses on building, growing and evolving businesses through technology innovation.

Nickey has been leading the technological and digital vision of BSD Education as its co-founder and Chief Technology Officer. Throughout his leadership, he has helped BSD develop a revolutionary EdTech solution that is enabling educators around the world (25 countries) bring digital skills to their students (150,000+).

He has over 15 years of experience in developing and scaling technology solutions. He utilizes best-in-class product development techniques to help businesses go from ideation to launching revenue generating products. In addition, his expertise in digital marketing helps drive scale for businesses and enables teams to harness the power of data. Corporations globally seek his expertise in designing large scale digital transformation projects.

His passion for technology and businesses has led him to be featured across several leading publications and books. He has been invited to speak at international conferences around the topics of technology application in various industries. His vision is fuelled by his desire to enable others through technology.

Dora Tse, Director of Data & AI, LPS

LinkedIn: https://www.linkedin.com/in/dora-tse-688654/

BIO:

Dora has 27+ years of Experience from Silicon Valley, APAC and Hong Kong in Data and Digital who has involved many global innovation, R&D and projects experience, she has completed one M&A exit entrepreneur exp and 2 M&A career experience before. She was founder of Explora who specialized in Data & AI for 9 years before Explora was acquired by Lenovo LPS at year 2024.

She is educated and graduated from USA, and she was officially trained through private CEO coaching program for past 7 years since 2018, then attended Yale University to complete her “Woman leadership” certification program in 3 months leadership program from 2021 and finished the “AI strategy for Business transformation” certification at Kellogg Northwestern University.

Know what’s Happening Next — before everyone else does.

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