Front Line Retail Selling Skills: 2 Days Workshop – Canberra

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

About This Course

Duration: 2 Days (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / In-Person Workshop
Language: English
Credits: 16 PDUs / Training Hours
Certification: Course Completion Certificate Provided
Refreshments: Lunch, tea/coffee, and snacks included

Course Overview:
This course empowers retail sales professionals to focus on customer experience while achieving sales targets. Participants learn a step-by-step sales questioning model to uncover customer needs, build meaningful relationships, and confidently guide customers through the buying process.

Learning Objectives:

· Identify what motivates customers to buy and continue using products/services.

· Recognize and adapt to four personality styles to establish rapport.

· Follow a 5-step sales process to boost confidence and success.

· Use effective sales questioning to understand customer lifestyle needs.

· Overcome common objections and close sales efficiently.

· Maximize every customer interaction for positive outcomes.

· Learn retail success lessons from Joe Girard, a legendary salesman.

Target Audience:
Retail sales professionals, frontline store associates, and anyone involved in direct customer sales interactions.

Why Choose This Course?
This course blends practical sales techniques with a strong focus on customer relationships, enabling retail professionals to sell effectively while delivering exceptional service. By learning a structured questioning method, handling objections confidently, and applying post-sale best practices, participants leave equipped to increase sales, improve customer satisfaction, and foster long-term loyalty—all essential skills in today’s competitive retail environment.

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Want to Train Your Entire Team Together?
Bring this interactive course in-house to train your team collectively, ensuring consistent sales techniques, improved customer service standards, and measurable business results across your retail outlets.

Contact us today to schedule a customized in-house, face-to-face session:

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