Friday Focus: Enhancing the Patient Experience - For Receptionists

Being an excellent clinician definitely plays a huge factor in having a thriving, vibrant clinic but there is also a lot more that contributes to the patient's overall experience and ultimately their loyalty to you and your practice. Your front of house team play a vital role in many of the steps before and after the patient has their treatment.

Book your front of house team onto the course to work with Celia to learn simple, cost-effective and ethical ways to enhance the patient experience. Celia will guide you through:

• Breaking down the patient journey
• Defining moments of truth the reception team manage
• Using positive language
• Dealing with difficult patients
• Implementing processes for following up patients
• Working together as a team for the patient
• Asking for testimonials and referrals

• A framework to define and manage your patient journey
• Key areas in the patient journey to enhance and fix
• Enhanced communication skills
• Processes to manage patients better
• Ideas for working collaboratively
• A system to check you're meeting and exceeding customer expectations

You’ll leave the workshop feeling inspired to enhance the patient journey and with great, easy to implement ideas to do so!

‘So many steps in the patient journey that we have been brushing over - so excited to wow our patients with such easy changes!’

‘A simple and direct approach to better patient care’

‘This workshop really motivated me to to be more pro-active in caring for our patients’

'I can't wait to implement new processes and support our clinical team and patients more'

Practice managers, lead receptionists, receptionists, CAs

Host or Publisher Painless Practice