Customer Experience Management for Social Enterprises

Join our interactive workshop on customer experience management! Whether you're just starting your business journey or have years of experience, we've got insights to boost your success.

What you'll learn:

• How to transform your business with memorable customer interactions. Discover the secrets to long-term success through customer-centred strategies.
  
• How to build trust and brand loyalty with consistent, exceptional service. Learn how word-of-mouth can supercharge your marketing efforts.
  
• How to harness the power of customer insights. Use their opinions to enhance your products, services, and overall customer experience.

About the Trainer.

Dr Yulia Dzenkovska is a customer experience management and service design expert with over a decade of experience in the industry. She is a Lecturer in Marketing at Newcastle University Business School, where she teaches product and service innovation, as well as other marketing topics. Yulia is also a founder and director of Service Design North Ltd, an agency with a mission to support organisations in designing and innovating services that have a positive impact on people's lives in the North East of England. Yulia has worked with a variety of businesses to help them improve their marketing and innovation performance.

Why are we doing this?

The Social Enterprise Boost Fund is a new programme funded by the UK Government. It aims to kick start and accelerate social enterprise activity in local areas and demonstrate social enterprises’ impact on their communities.

PNE in partnership with FirstPort are working collaboratively to deliver the Social Enterprise Boost Fund in South Tyneside and Sunderland.

Host or Publisher PNE