Customer Experience Design Workshop w/ Diane Magers

Unlock the secrets to exceptional customer and employee experiences at our Customer Experience Design Workshop with Diane Magers, a leading expert in experience management. Discover how to create measurable value through strategic design and harness design thinking to drive meaningful change. Enjoy insightful sessions, a networking lunch, and practical tools to transform your organization. Spots are limited to the first 20 registrants—don’t miss your chance to learn from the best and elevate your experience strategies! NOTE: attendees can stay for some or all of the sessions.

Diane Magers, CCXP, is the Founder and CEO of Experience Catalysts and past CEO of the CXPA. She is a best-selling author, speaker, and advisor to organizations who want experience as their differentiator. She holds a Masters in Psychology and an MBA and previously practiced XM at Sysco Foods and AT&T Business Solutions. She has also worked with Invisalign, State Farm, VMWare, Autodesk, and many other organizations of all sizes and industries. Her passion is helping innovate organizational ways of engaging employees, building operational experience structures, generating insights to drive actions, and creating measurable financial value. Check out Diane’s latest book, Experience Rules.

Host or Publisher CXPA Rochester Network