Banking on Design: Customer-Centric and Innovating for Impact

JOIN US FOR SINGAPORE DESIGN WEEK 2024!

As part of Singapore Design Week 2024, the Standard Chartered's DCDA Client Experience, Insights & Development Team will share their journey to being recognised as one of the best CX Team by CX Asia 2023.

From strategy to execution, they will share how they bring a diverse team of expert designers, copywriters, researchers, and operations to scale the use of human-centred design. They will also share their tips for leading and implementing customer-centric design practices as a team.

Join them for an inspiring and informative discussion followed by a networking session where you can connect with industry experts and fellow enthusiasts.

WHAT'S IN IT FOR YOU

1. Engage with Standard Chartered CXID team leaders and subject matter experts during the interactive segment of the talk.
2. Join the networking session after and take the opportunity to engage and learn more from the community of CX, design, research and content experts.

SESSION LED BY:

Ms Katja Forbes

Head, Standard Chartered, DCDA, Client Experience, Insights & Development

Katja Forbes is recognised as one of the global top 20 CX leaders in financial services for 2024 by CX Network. She is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker.

Currently, as Head of Client Experience, Insigts and Development Team at Standard Chartered bank, she leads a team to create high-impact products and services that promote financial inclusion and contribute to a net-zero carbon future.

Host or Publisher Standard Chartered CCIB CX Design team