Accessible Money Guidance: Breaking Down Barriers

Making money guidance truly accessible means recognising the barriers people face and adapting how support is delivered. In this session, we’ll explore how using clear, straightforward language and inclusive approaches can help more people access the guidance they need.

We’ll be joined by speakers from the Digital Poverty Alliance, Money and Pension Service and NeFirst Credit Union, alongside guest contributors sharing practical insights from their work.

What will be covered at this event:

Making money guidance easier to understand
We’ll explore the importance of using clear, simple language in money guidance and how small changes in communication can make a big difference in reaching more people effectively.

Identifying and overcoming barriers to access
Through discussion and real-life examples, we’ll look at the common barriers people face when seeking money guidance and practical ways to remove or reduce these obstacles.

Addressing digital exclusion
Learn how digital exclusion impacts access to money guidance and explore strategies to support those who may struggle with digital tools or online services.

Inclusive approaches to money guidance delivery
Discover ways to tailor your approach to better meet the needs of diverse audiences and ensure guidance is accessible to all.

Who is this event for?
Money guidance practitioners in the third, community, and public benefit sectors. If you’re a volunteer or member of staff who supports people with money matters, this event is for you!

Money guiders looking to improve accessibility and increase engagement with their services.

By attending this event you’ll have the opportunity to:

• Connect with other frontline money guiders
• Share insights, experiences and challenges
• Build your confidence in delivering accessible and inclusive guidance

Event speakers

Karleen Dowden - Money and Pension Service
Clare Elton – Digital Poverty Alliance
Kai Rodriguez – NeFirst Credit Union
Guest speaker – TBC

Money Guiders Competency Framework

Technical Domain: Knowing your customer

Accessibility

We are committed to making this event accessible to everyone. If you have any accessibility requirements, please let us know using the form fields when registering or email us at [email protected]

Money Guiders is a free self-development programme designed to help money guidance practitioners improve their knowledge, skills, and confidence. Provided by the Money and Pensions Service, it's aimed at staff and volunteers working in the third, community and public sectors. With over 20 hours of elearning, hundreds of events on offer and a community of practice at your side, this free programme will help you to help others.

Everything Money Guiders offers centres around the . The framework lays out the knowledge, skills and behaviours that help make a great money conversation and maps out the length and breadth of money related issues that fall outside of regulated money and financial advice—the things you talk to your customers about.

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