‘Building Resilient Teams: Supporting Workers’ Wellbeing

‘Building Resilient Teams: Supporting Workers’ Wellbeing in Challenging Environments.

Tuesday, 16th July 2024, 9.45am-4.00pm, Three Trees Community Centre, Hedingham Grove, Birmingham B37 7TP

For organisations based in or working in Solihull.

Are you a manager or leader in an organisation where staff regularly support clients experiencing distress or challenging life circumstances? Do you want to ensure that your team members are able to maintain their own wellbeing while providing high-quality care to those they serve?

Working with distressed clients can significantly impact the wellbeing of workers, whether paid or volunteer, leading to burnout, vicarious trauma, reduced engagement, performance and retention, and increased absence. As a manager or leader, understanding these challenges and developing skills and systems to promote wellbeing and build resilient teams is crucial. In this one-day course, you'll gain an understanding of the impact on workers of supporting distressed clients, identify improvements in your systems and relationships, and come away with practical strategies and frameworks to implement.

The course is for anyone who is managing, coaching, or training people or projects in any sector. Please get in touch if you're not sure whether it's appropriate for you.

One day in-person course

This course will enable you to:

• Identify and understand the effect of stress and trauma on people’s psychology, emotions, behaviour and body
• Recognise the impact on workers of working with distressed clients
• Help you to identify the signs of burnout, vicarious trauma, and moral injury
• Analyse what contributes to individual resilience and what you can influence, and how what contributes to resilient teams
• Understand what psychological safety is and isn’t in the workplace is and how you can develop it.
• Consider how mental wellbeing relates to worker engagement and the different types of support that workers need in different situations
• Develop an action plan to put into place in your organisation.

Feedback from previous courses:

“Excellent trainer. Great interactive group work.”

“Fantastic training. Useful and relevant content.”

“Resources given are excellent.”

Becky Nixon has worked for nearly 30 years supporting voluntary and community organisations. She has personal and professional experience of trauma and has worked with organisations that are developing trauma-informed practice since 2014, particularly Leicester women’s organisation New Dawn New Day with whom she worked in 2022 to develop Safe & Sound, the trauma-informed safe accommodation framework. She has studied neuroscience as part of a coaching certificate and is currently undertaking an MSc in psychology. Her consultancy, Ideas to Impact, provides services including research, evaluation, training and mentoring, quality standards, facilitation and organisational development.

For further information please contact Jane Holdsworth on 07966 380290 or [email protected]

Host or Publisher Warwickshire & Solihull CAVA