Workplace Assertiveness Skills – 1 Day Course in Chicago, IL

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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

Assertiveness is the cornerstone of confident, respectful, and effective workplace communication. This interactive 1-day program helps professionals strike the right balance between passivity and aggression, enabling them to express ideas, needs, and boundaries clearly and constructively.

Through practical exercises, guided reflection, and peer feedback, participants will build the skills to communicate with confidence, navigate difficult conversations, and manage workplace interactions without creating unnecessary conflict. By the end of the session, you will have practical tools to speak up with clarity, remain composed under pressure, and build credibility—key capabilities for leadership, collaboration, and career progression.

By the end of this course, you will be able to:

• Understand and apply the principles of assertive communication
• Express opinions, feedback, and boundaries confidently and respectfully
• Manage workplace challenges and conflicts with emotional control
• Strengthen professional credibility, influence, and presence
• Maintain empathy and professionalism in high-pressure or difficult situations

• Team leaders and supervisors
• Managers and executives
• HR and people managers
• Project coordinators and client-facing professionals
• Anyone who finds it difficult to say “no” or express themselves confidently

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Many professionals struggle to speak up, set boundaries, or manage challenging personalities at work. This course provides practical communication frameworks and real-world tools to help you navigate these situations with confidence and respect.

You will practise assertive communication techniques through engaging role plays, interactive simulations, and guided reflection—ensuring skills transfer directly to the workplace. If you want to enhance confidence, improve professional relationships, and project authority without aggression, this course delivers immediate and lasting results.

📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]

Info: • Defining assertiveness vs. passive and aggressive behavior
• Recognizing the impact of communication tone and style
• Self-assessment: identifying your current communication pattern
• Icebreaker Activity

Info: • Overcoming fear and hesitation in communication
• Building inner confidence and positive mindset
• Understanding personal triggers and emotional control
• Case Study

Info: • Using “I” statements to express needs clearly
• Mastering tone, timing, and body language
• Balancing empathy and firmness in conversations
• Activity

Info: • Handling criticism, conflict, and disagreement respectfully
• Strategies for giving and receiving constructive feedback
• Staying composed during emotionally charged situations
• Role Play

Info: • Identifying and communicating boundaries effectively
• Dealing with dominant or aggressive individuals
• Practicing assertive negotiation and refusal techniques
• Quiz

Info: • Encouraging open dialogue and trust
• Influencing without authority
• Using assertiveness to strengthen collaboration and leadership
• Case Study

Info: • Personalized assertiveness action plan
• Peer feedback and reflection
• Daily application checklist for continued improvement
• Action Plan Review

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