WoCS x Canva: Post-Sales Success Half Day "Lab" Event

After the electric energy of our NYC Summit, we’re bringing that spark to London this March with a half-day event in proud partnership with.

Who this event is for: Any females working in post-sales. We'll have content relevant for both ICs and leaders. Whether you are in Customer Success, Customer Experience, Support, Onboarding, Account Management, Implementation or Consulting.

Join us for an afternoon of bold conversations, actionable insights, and genuine networking that will leave you inspired and empowered.

Hosted at Canva’s vibrant Hoxton office, we’re diving into the topics that matter most to Post-Sales professionals right now. You’ll hear from an impressive lineup of speakers who will share their first hand insights and tactical advice on topics that span from:

• Managing stress and burntout as a post-sales leader
• Building confidence, overcoming self-doubt, and stepping into leadership roles as an IC
• How CS and Sales can align to drive growth
• The evolving workflows and skills needed for today’s CSMs
• Insights to help you advance your career and drive commercial impact within your organisation

Whether you're leveling up your skills, seeking fresh ideas, or simply craving connection with like-minded females at London's most impressive tech companies – this is where you need to be (if you saw our summit, you won’t want to miss this!)

What your ticket includes:

• 3 x sessions for a half day event including an interactive workshop
• Afternoon tea & happy hour drinks and canapes

3:00 PM – Welcome Address: Kick off the afternoon with a warm welcome from Women of Customer Success and Canva. Enjoy some delicious afternoon tea.

3:30 PM – Think Smarter, Lead Stronger: Fireside Chat with : Join us for an inspiring fireside chat with Emily Austen, author of Smarter, as we explore how female leaders can build confidence, resilience, and leadership skills. Learn science-backed strategies to manage stress, overcome self-doubt, and make smarter decisions as you navigate your career.

4:15 PM – Panel Discussion: Aligning Post-Sales with Product and Sales for Maximum Impact with @ Klaviyo, @ Canva, third panellist announced soon. A dynamic panel featuring post-sales and product leaders. This discussion will uncover how aligning these three functions can unlock growth, boost retention, and drive expansion.

5:15 PM – Breakout Workshops: We’re putting the power in your hands! When you secure your spot, you’ll have the opportunity to vote on the workshop topic that matters most to you from the below list of five trending themes in post-sales.

This is your chance to directly influence the conversation and make the experience uniquely valuable to your career and growth.

6:15 PM - Networking & happy hour commences: We'll give everyone prompts to help them mingle and meet as many women as possible. Refreshments will be provided.

7:00PM - Event end

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The topics we'll vote on:

1. The Evolving Post-Sales professional Workflows and Skills for Success
2. Mastering Revenue Expansion: Upselling, Cross-Selling, and Renewals: This workshop will dive into actionable strategies for identifying expansion opportunities, executing seamless upsells/cross-sells, and maximizing renewal success.
3. Scaling Post-Sales Teams Efficiently: Balancing headcount growth with automation and scalable processes.
4. Rethinking Customer Segmentation and Coverage Models: Designing models that optimize resources while delivering maximum customer impact.
5. Seamless by Design: Mapping and Embedding Customer Touchpoints Across Teams

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Who are Women of Customer Success?

We are the leading community for the best and brightest women in post-sales roles and leadership.

We connect, educate, and empower women in post-sales to thrive within their industry and lead the way forward.

We are the cultivating the next generation of women leaders in post-sales. Through a supportive network, curated global events, and focused leadership development, we are increasing the number of women shaping the future of all industries.

We've welcome some of the industries most impressive female leaders from companies like Stripe, Slack, Salesforce, Github, Anthropic, Linkedin to the stage to share their stories and viewpoints. We are forever committed to amplifying the voices of female trailblazers in post-sales.

To learn more about our programs and community, visit our website.

Host or Publisher Women of Customer Success