Welcome Host Gold Customer Service Training Programme

Are you a Tourism or Hospitality business based in Arun District Council?

Would you like to refresh or enhance your team's customer service skills in time for the busy spring season – for free?

Join us for the Welcome Host Gold Customer Service Training Programme, a fully funded training opportunity taking place on:

📅 Wednesday, 19th March 2025
📍 Littlehampton Town Hall

This one-day, face-to-face training session will be delivered by an expert trainer from the renowned Welcome to Excellence programme. Designed for businesses in the tourism and hospitality sector, this course helps ensure your staff can provide outstanding experiences to your guests.

• A refreshed understanding of customer service excellence.
• Practical techniques to elevate the guest experience.
• Develop proactive communication skills
• Recognise different customer expectations and how to meet them
• Be confident in effectively tackling difficult situations
• Learn why teamwork is vital in a customer-facing environment
  There is an option to complete a 45 minute multiple-choice exam paper at the end of the day, achieving a City and Guilds Level 2 Customer Service Award.
  View full course content here.
  This training is funded by the UK Shared Prosperity Fund (UKSPF) and is completely free for businesses in Arun District Council.
  
• better understand their frontline sales and service role
• be confident in effectively tackling difficult situations
• learn why teamwork is vital in a customer-facing environment.

• Boost confidence: Equip your team with updated tools and techniques.
• Stay competitive: Meet and exceed customer expectations.
• Prepare for the season: Ensure your staff are ready to deliver exceptional service in 2025.

Don’t miss this chance to upskill your team and enhance your business!

Spaces are limited, so secure your spot now.

👉 Register today!
If this date doesn't suit you, there are two other dates available.

Host or Publisher Elaine Colley, Project Manager, Tourism South East