Unpacked: relationships and service in the age of AI

In an age where AI chatbots handle first questions, hybrid teams connect across screens, and digital touchpoints outnumber in person interactions: Have we lost the art of conversation, and with it, what makes exceptional client service?

Hosted by Rebecca McIntyre-Smith of Primate, she will be joined by:

• Melissa Munro, Head of Business and Sector Development, Thorntons Law

• Bex Hadden, Client Services Director, Sunshine: The Social Agency

This isn't about resisting technology, it's about how we use it. Are we in danger of losing the art of managing client relationships in our rush to digitise? How do we build cultures that prioritise client needs when algorithms and efficiency metrics lead? And critically, how do we create authentic human conversation in an increasingly automated world?

Whether you're a business leader, client service professional, or simply someone who cares about the quality of human interaction in our digital age, this conversation will challenge your assumptions and provide actionable insights for putting people back at the heart of service.

Join us for good conversation, pizza and drinks.

Know what’s Happening Next — before everyone else does.

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