Unlock Your Communication Potential – 1-Day Workshop in Rochester, NY

Certificate: Course Completion Certificate | Duration: 8 Hours

Delivery Mode: In-house/ Classroom / Online

Language: English | Credits: 8

Snacks, beverages, and lunch will be provided during the session.

Course Overview:

For most of our waking hours, we’re communicating—whether we realize it or not. From pitching ideas in a meeting to resolving conflicts with a colleague or even catching up with a friend, the way we communicate directly shapes how we're perceived and how successful we are in achieving our goals.

Communicate with Impact is a dynamic, hands-on workshop designed to transform the way you connect with others. You'll explore the psychology behind effective communication, uncover your personal style, and sharpen your ability to deliver clear, confident, and compelling messages—both spoken and unspoken. Whether you're leading a team, managing clients, or building relationships, this course equips you with practical strategies to elevate every interaction and make your message truly resonate.

Key Takeaways:

By the end of this workshop, participants will be able to:

Course Inclusions:

• Identify their personal communication style and recognize areas for growth
• Differentiate between effective and ineffective communication in professional and personal settings
• Use behavior-based, clear, and specific language to avoid misunderstandings and reduce conflict
• Apply “I” statements to take ownership of their message and encourage open dialogue
• Ask powerful, purposeful questions to lead conversations and gain deeper insights
• Listen actively and empathetically to build trust and mutual understanding
• Decode and leverage non-verbal communication to enhance clarity and connection
• Build rapport quickly with colleagues, clients, and stakeholders
• Create a personalized communication action plan for continuous improvement
• Comprehensive Course Manual

• Presentation Slides

Note: No exam is required to complete this course.

Target Audience:

This workshop is ideal for professionals at all levels who want to strengthen their communication skills and make a lasting impact in every interaction.

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Investing in Emotional Intelligence training for your team can significantly enhance collaboration, leadership, and overall workplace culture. This workshop will equip your employees with practical tools to manage emotions, communicate with empathy, and navigate challenges with resilience. As a result, you'll see stronger teamwork, improved client interactions, reduced conflicts, and a more engaged, productive workforce—making it a smart, future-focused investment for your organization’s growth and success.

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Info: ○ How well do you communicate?
○ What makes a great communicator?
○ Four basic principles of communication

Info: ○ Focus on behavior, not personality
○ Be specific
○ “I” messages and owning your language

Info: ○ Controlling a conversation
○ Different types of questions
○ The questioning funnel

Info: ○ Evaluate your listening skills
○ Listening and empathy
○ Active listening
○ How to listen better

Info: ○ Importance of rapport
○ Matching non-verbal communication
○ Importance of body language

Know what’s Happening Next — before everyone else does.

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