Third Party Resolution Training

The MSU Office of the University Ombudsperson is happy to offer MSU faculty, staff and administrators Third Party Resolution TPR Training.

More information on Third Party Resolution can be found below. Please contact us with any additional questions at [email protected].

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Third Party Resolution (Manager-as-Mediator) training:

How to Mediate Conflicts between Others

Learn a powerful communication tool (Third-Party Resolution) to help others resolve workplace conflict. Third-Party Resolution (TPR) is a core competency for every supervisor, manager, team leader, and human resource specialist.

KEY ELEMENTS:

•What is Third-Party Resolution

•When to use Third-Party Resolution

•Why Third-Party Resolution is so effective in conflict management

The key to conflict is to stop it before it starts or at its lowest level. This course will teach participants how to proactively manage workplace conflict. Through a combination of classroom discussion around the Necessary Knowledge to understand and solve conflict and classroom skills training, participants will have the opportunity to learn and practice a unique communication tool that can be used in all workplaces to stop conflict before it escalates. Third-Party Resolution is a unique option because it produces voluntary cooperation, not just compliance. Third-Party Resolution is a template with which you can apply to your current skills, once you understand the tool.

More information on Third Party Resolution and the Mediation Training Institute can be found here: https://www.mediationworks.com/training-options/third-party-resolution/.

Cost is $90, this price includes continental breakfast, lunch and snacks

Host or Publisher Michigan State University Ombudsperson