Think like a Mentalist: The Sixth Sense of Customer Retention

Join us at the Rope Factory Event Hall for an evening of insight, intrigue, and Italian cuisine at Think like a Mentalist: The Sixth Sense of Customer Retention. Featuring acclaimed mentalist Ryan Edwards, this dynamic session explores how to uncover customer needs and behaviors without asking direct questions—using subtle cues, observation, and intuition.

Ryan will introduce two powerful techniques—Titling Talks and the Doubling Principle—designed to help professionals decode body language, interpret emotional signals, and connect hidden dots in customer interactions. These skills offer a strategic edge in building loyalty, deepening relationships, and retaining customers through a more intuitive, personalized approach.

Perfect for business leaders, marketers, and customer-facing teams, this event challenges traditional communication methods and empowers attendees to rethink how they engage with their audience—unlocking insights that drive long-term retention.

To elevate the experience, guests will enjoy a catered selection from Mercasa Little Italy Eatery, known for their authentic Italian flavors and exceptional presentation. Expect a delicious menu that pairs perfectly with an evening of discovery and connection.

Host or Publisher Business Resource Centre (BRC)