The service team as company ambassadors - shared cost training

This one-day workshop is designed to inspire those in Service Teams – both Service Engineers and those who provide team support – to realise the importance of their contribution to the business of their Company. It will develop their sense of purpose and encourage them to see themselves, directly or indirectly, as a key player in their Company’s business success. The day will build on their experience of customer service and their ability to handle a wide range of client situations with confidence. It will help develop further their organisations’ reputation for excellent service.

What Will Delegates Learn?

• How to contribute to their role in providing their organisations with a ‘competitive edge’. Their vital role as service engineers and service team members in the business growth of their company.

• How to contribute to their role in providing their organisations with a ‘competitive edge’.

• How to listen and understand to client needs more effectively and to respond to these successfully.

• How a little extra effort during a service call can develop opportunities that contribute to ongoing sales.

• How to develop stronger and more positive client relationships. • Techniques for handling difficult situations.

• That they are valued professionals with a key role in their organisation’s ongoing success.

Training Methods

The day will build on and share experience of those attending. It will focus on developing an Action Plan to deliver excellent client service in everyday business. Practical exercises, discussions and group work form a key part of the workshop – which will be practical, relevant and fun

Please note - this is shared cost training. The more delegates who attend, (up to the maximum of 12)the lower the cost per delegate will be. Companies will be invoiced for the training, once the course numbers are known.

Host or Publisher GAMBICA