The Role of Technology in Customer Experience

Registration from 9.00am with pastries and a chance to network. We'll then hand over to Darren who will take you through the session.

The morning will culminate with a connect and grow section over a superb buffet lunch at 12noon and further networking.

Your technology is either enabling better customer journeys — or getting in the way. This session helps you make sure it’s the former.

We’ll explore tools like CRMs, chatbots, and feedback loops to streamline communication, personalise service, and increase customer satisfaction — all without losing the human touch.

DARREN NEILL - SALES GEEK

Darren Neill is an inspiring public speaker, sales strategist, and trusted growth partner for ambitious businesses. As lead Geek at Sales Geek for East, Central and West Lancashire, Darren and his team work with organisations of all sizes to unlock potential, drive consistent sales performance, and develop people into confident, capable leaders.

With a background in building and scaling high-performing sales teams, Darren brings structure, clarity, and strategic focus — but it’s his passion for people that sets him apart. His mission is simple yet powerful: to leave every person and business in a significantly better place than when he found them. Whether he’s working with a start-up or an established SME, his energy, empathy, and no-nonsense coaching style help individuals tap into strengths they didn’t know they had.

Known for his ability to inspire and empower, Darren is a sought-after speaker who delivers thought-provoking, practical sessions that stick. He specialises in sales psychology, leadership development, and building bulletproof sales processes that scale with the business

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Host or Publisher Janine Smith