TGP Awakening

An enhanced return of Catherine and Duane O'Kane's Awakening workshop. Many have regarded this workshop as a life-changing event impacting and adding a profound new dimension to every aspect of the experience of relational life itself.

The problems we wrestle with in life don’t happen in isolation. We all exist in a web of connections with others that impact every aspect of who we are. Psychology refers to this web as systems. A relationship dynamic will be involved when we’re stuck, in pain, or wrestling with an inner or outer dilemma. When trying to change, we must address what is happening inside ourselves (emotionally and cognitively) and outside in our connection with others. 

We learn more by experience than through the intellect. Emerging from our childhoods, our sense of identity and self are largely sculpted by intense experience, whether positive or negative. Healing and reclaiming of self also must be an intense, safe emotional experience. This is the TGP Awakening. We learn how to 'wake up' the internal pathways to reclaiming a level of authenticity, which is the essential ingredient for a healthy self and healthy relationships.

A follow-up group Whatsapp will be offered online to offer support for the ongoing process.

How can it help?

Taking a moment for yourself, to grow and heal, is huge—and we’re here to guide you and cheer you on. Our approach is all about genuine, heartfelt connections that can spark REAL change in your life. Because being open is just the starting point; what lies beneath is a beautiful, connected you, waiting to be rediscovered.

It is time to face yourself. It's time to get REAL.

Because you love your life and want to maximize your felt sense of life itself in all relational aspects.

Catherine & Duane O’Kane are authors, international speakers, and psychotherapists with several decades of experience specializing in Transformational Group Process.

Catherine has a Master’s degree in Psychology, is a Registered Clinical Counsellor, Supervisor and has been a practicing therapist engaged in personal and professional development since 1993.

Duane is a Registered Clinical Counsellor with a lengthy mental health and social services background, since he satrted in the field in the late 80s.

They are both passionate about helping people find their way back to a fuller sense of themselves and into meaningful connection in all their significant relationships.

They live together, work together, have raised a family, and continue to love each other through life’s passages. For many years, they leaned into the popular idea that their primary relationship was the key to their happiness – or unhappiness. They now see the human need for connection in a much bigger context. This informs every aspect of how they live and work.

Catherine & Duane were honoured to be featured in the multiple award-winning documentary REAL: the Bravest Thing You Will Ever Be, which continues to gain global recognition for its crucial message.

This is what Dr Gabor Mate had to say about the documentary which recorded the experience of the 3 day workshop

"...offers pathways to authentic self-discovery—or, more accurately, self-recovery. Expect to learn and to grow, expect to be moved."

~DR. GABOR MATE M.D., CM

$750 Cdn (+ GST) - Workshop Price. ( Meals and accommodation not included.)

Those that need accommodation can book rooms privately at the Holiday Inn or other hotels close by.

Book you place for free on Eventbrite and select if you would prefer the Full Price or Payment plan option.

We will then contact you with details.

Administration Fee Cdn $100 + GST(included within the workshop price) - Payable within 5 days of sign up on Eventbrite to hold your plac

Option 1 - Full Payment

Administration fee of CDN $100 + GST is due within 5 days of registration on Eventbrite , to hold your place.

Balance of $ 650 Cdn + GST due within 15 days of registration on Eventbrite.

Option 2 - Payment Plan

Administration fee of $100 Cdn + GST is due within 5 days of registration on Eventbrite, to hold your place

Payment 2 - on or before Jan 1, 2025 $350 Cdn + GST

Payment 3 - on or before Feb1, 2025 $300 Cdn + GST

What is Transformational Group Process?

Transformational Group Process is an experiential and relational form of group therapy. We've been working with groups in various settings for decades. What we've realized over the years is that it is the collective experience that transforms. We're beginning to understand more about why that is.

When we form connections in our lives we are likely to gravitate toward similar people, like a 'club'. When a more random group of people sign up for a workshop, the only common factor is the desire to grow. You may end up hearing from another group member who reminds you of someone you struggle with. Through the process, your view of both the person sharing and the person they remind you of shifts. You are likely to feel empathy and compassion, often in places you didn't expect.

In group process, you're very likely to hear from others who share struggles similar to your own. As we work with that person, you get to have the emotional experience of their process along with them. Their process becomes yours, and you benefit from the greater self-awareness seeing yourself in another provides. This shared journey fosters a deeper understanding of not just others, but of yourself, creating a network of mutual support and growth.

This structured therapeutic process can be a launching pad for your personal evolution and real life relationships.

How does it differ from one-on-one therapy?

In one-on-one therapy, the focus is mainly on your inner world. A therapist working with you will use the safety and dynamics of your relationship to help you become more self-aware and grow. This kind of therapy creates a safe space where you can work through past hurts, understand yourself better, and try being more authentic in your everyday life.

Transformational Group Process gives you the added benefit of connecting with others who, like you, are eager to grow, from all walks of life. While a one-on-one therapist can help you make significant personal breakthroughs, they can't offer the unique, life-changing insights you get from seeing others be vulnerable, share your struggles, and provide direct insight into what might be going on in your relationships. Transformational Group Process brings not just personal revelations but also relational ones, giving you profound insights into how you relate to others. This group setting helps you understand and empathize with others, enhancing your own journey of growth.

Terms and Conditions – Updated July 14 2024

WORKSHOP CANCELLATIONS, REFUND AND TRAVEL POLICY

Catherine and Duane O’Kane Inc. (referred to in this document as CDOK)

Disputes:

CDOK is a Canadian company, and as such any disputes will be solely settled in a court in the Jurisdiction of Canada or BC. The credentials, designations, and qualifications of facilitators are designations assigned in Canada. The same or similar designations may mean something different in your country or area of residence. You as the participant understand that we do not make any representations about what our qualifications, designations, or credentials mean in your particular jurisdiction.

Confidentiality:

You agree you are participating in this workshop of your own volition, and any information you share about your personal life and experiences is of your own choosing. You understand your information is held confidential within the CDOK organization as a whole, and will not be shared externally without appropriate permissions. You understand that you will be provided with an informed consent document to review and sign that further details confidentiality.

Proprietary Information:

You understand that the teachings, processes, audio-visual material of works, and other material containing proprietary information, originating from or through CDOK, may be used solely for personal use and is not to be distributed without permission.

CANCELLATION OF A WORKSHOP BY THE CLIENT

4 day workshops (or less):

• Workshop prices include a specified non-refundable, non- transferable administration fee to hold your spot. Any refund provided will be the amount paid less the specified administration fee.

• For cancellations up to one week prior to the workshop start date: full refund minus the administration fee – or the option to credit to a future workshop.

• For cancellations from one week to the day of the workshop – no refund. Any fees paid, less the specfied administration fee, will be held as a credit toward a future workshop.

• For cancellations, after the workshop has started - no refund.

• After you have registered for a workshop and up to one week before the workshop begins, should you wish to transfer your registration to another date, a small transfer fee will apply, as well as any difference in workshop costs.

5 day workshops (or more):

• Workshop prices include a specified non-refundable, non-transferable administration fee. Any refund provided will be the amount paid less the specified administration fee.

• Cancellations/Transfers within 14 days of registration: full refund or credit. No transfer fee applies.

• Cancellations/Transfers prior to 6 months before the workshop: full refund minus specified administration fee.

• Cancellations/Transfers between 6 months and 3 months prior to the workshop: refund/transfer/credit is the amount of registration paid less 25% of the total registration fee, which is required.

• Cancellations/Transfers between 3 months and 2 weeks: refund/transfer/credit is the amount of registration paid less 50% of the total registration fee, which is required.

• Less than 2 weeks remaining prior to the workshop: refund/credit/transfer is not available. Full fees apply.

Note: Refunds are issued in the currency of purchase. If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion. The charges will be subject to the currency exchange rates in effect through your credit card or bank at the time of the charge. This means that even if we issue a full refund, the amounts that appear on your statement are unlikely to match, due to the different buying/selling rates banks charge for currency exchange.

CANCELLATION OF A WORKSHOP BY CATHERINE AND DUANE O’KANE Inc

Catherine and Duane O’Kane Inc workshops are confirmed to go ahead when they have a minimum group size booked. CDOK reserves the right to cancel any workshop for any reason.

When a workshop is cancelled by CDOK before the agreed date of commencement for any reason other than Force Majeure or the fault of the Client, the Client can either:

· Transfer the registration to the next available workshop equivalent or higher price if CDOK is able and willing to offer such a substitute and pay any difference in price between the price of the workshop originally purchased.

· Receive a full refund of all monies paid under the contract as soon as possible.

CDOK is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking, such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternative workshop of a value than that originally booked, then the Client must pay the difference in price.

TRAVEL INSURANCE

Whether you are traveling to a workshop within Canada, or to one of the destination workshops we strongly recommend you investigate and consider travel insurance.

Travel insurance can protect you against cancellations, lost luggage, medical expenses and more. Each Travel insurance policy is different and can be tailored to meet your needs.

We don’t want you to miss this amazing experience, but sometimes the unexpected happens! From time-to-time workshops may be cancelled or dates changed, this can be due to low registration or other factors. Ensuring that you have appropriate travel insurance coverage can really decrease stress and financial pain. Please contact your travel advisor or insurance broker for more details.

Catherine and Duane O’Kane Inc. is not an insurance broker or an expert on travel or other insurance. Catherine and Duane O’Kane Inc. is providing the following information to assist you in navigating travel insurance with your chosen insurance provider.

Privacy Policy Updated: 14th July 2024

Introduction

Welcome to Catherine and Duane O’Kane Inc privacy policy. Throughout this document Catherine and Duane O’Kane Inc shall be referred to as “CDOK”.

CDOK are committed to respecting the privacy of individuals and recognise the need of people with whom we do business for the appropriate management and protection of any personal information that you agree to provide to us. This privacy policy will inform you how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please use the Glossary, located at the end of this privacy policy, to understand the meaning of some of the terms used.

Important Information and Who We Are

Purpose of this privacy policy

This privacy policy aims to inform you of our policies regarding the collection, use, and disclosure of personal data through your use of this website and when you use our Services.

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy (that we may provide on specific occasions when we are collecting or processing personal data about you), so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

CDOK is made up of different legal entities, you can find out more about us here: https://catherineandduaneokane.com . This privacy policy is issued on behalf of the CDOK Group so when we mention “CDOK”, “we“, “us” or “our” in this privacy policy, we are referring to the relevant CDOK in the CDOK Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase our services. CDOK is the controller and responsible for this website.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

· Full name of UK legal entity: Catherine and Duane O’Kane UK Ltd

· Full name of Canadian legal entity: Catherine and Duane O’Kane Inc

· Email address: [email protected]

· UK postal address: 20-22 Wenlock Road, London, N1 7GU

· Canadian postal address: 2015 McLallen Ct, North Vancouver, BC, Canada, V7P3H6

Changes to this privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on the date stated at the beginning of it.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website may contain links to other sites that are not operated by us; these links are provided for your information only. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over the contents of those sites or their resources, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

What Personal Information do we Collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect, use, store and transfer several different types of information about you, which we have grouped together as follows:

· Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.

· Contact Data includes billing address, delivery address, email address and telephone numbers.

· Special Data includes information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, sexual life, sexual orientation, biometric or genetic data. Please note, in accordance with this privacy policy we will collect your Gender or sexual assignment and dietary requirements as part of our service requirements. You may also optionally provide physical or mental health conditions, medical contact information and an emergency contact, if you are using our Services and attending our workshops. Special Data will not be routinely collected through your use of our website, workshops, or related services other than noted above.

· Financial Data includes bank account and payment card details. Please note, we will not store or collect your payment card details, such information (as detailed below) is provided directly to our third-party payment processors.

· Transaction Data includes details about payments to and from you and other details of services you have purchased from us.

· Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

· Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

· Usage Data includes information about how you use our website, products, and services.

· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

In relation to Financial Data, as above, we will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have, or are trying to enter into, with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How do we collect Personal Information?

We use different methods to collect data from and about you, including through:

· Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

· apply for our products or services or attend our events;

· create an account on our website;

· subscribe to our service or publications;

· request marketing to be sent to you;

· enter a competition, promotion, or survey;

· give us feedback or contact us; and/or

· connect with us via social media.

· Direct interactions during provision of our Services. You may give us your Special Data by phone, at an in-person meeting and/or workshop, or otherwise, during the provision of our Services. For example, during our sessions at the workshops that you have signed up to.

· Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please also see our cookie policy [LINK] for further details.

· Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:

Technical Data from the following parties:

o analytics providers, such as Google, based outside the UK;

o advertising/marketing networks, such as Facebook, Genoo and EventBrite, based outside the UK; and

o search information providers, such as Google, based outside the UK;

Contact, Financial and Transaction Data from:

o providers of technical, payment and delivery services such as PayPal, or Elavon/Converge, based outside the UK;

o Social Media platforms or providers such as Eventbrite or other event sites, also social media networks such as Facebook, Instagram, LinkedIn and Twitter.

Use of your Personal Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

· Where we need to perform the contract that we are about to enter, or have entered, into with you.

· Where it is necessary for our legitimate interests (or those of a third party) and your interests, and fundamental rights do not override those interests.

· Where we need to comply with a legal obligation.

· Where processing your information is necessary for the provision of health care.

· Where it applies to the terms of our agreement such as recovering past funds owing.

Please see the Glossary, located at the end of this policy, to find out more about the types of lawful basis that we will rely on to process your personal data.

With certain exceptions as detailed in the table below, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver our services to you, including:

(a) Manage payments, fees, and charges; and

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing & Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To provide our services to you, including the provision of health care (including the use and completion of Typeform or SIF information surveys, or intake forms)

1. Identity

1. Special

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to conduct our sessions and workshops with you, and at all times only as you would reasonably expect and always with a minimal privacy impact)

(c) For the provision of health care, lodging or emergency services

(d) Where we receive your explicit consent to collect and use this information

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy; and

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

(d) Necessary to carry out business with you such as financial transactions and recover of payment outstanding

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing & Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing & Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing & Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us, or purchased goods or services from us, and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt-out of receiving these marketing messages, this will not apply to the personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of Your Personal Data

Under certain circumstances, we may be required to disclose your personal data with the parties set out below for the purposes set out in the “how we use your personal data” section above.

· Internal Third Parties as set out in the Glossary.

· External Third Parties as set out in the Glossary.

· Specific third parties as set out in the Glossary.

· Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

We share your personal data within the CDOK Group. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there.

In addition, many of our external third parties are based outside the UK (and the EEA), so their processing of your personal data will involve a transfer of data outside the UK and/or the EEA.

Whenever we transfer your personal data out of the UK or the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

· We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

· Where we use certain service providers, we may use specific contracts approved for use in the UK or the EU which give personal data the same protection it has in the UK and the EU.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK and/or the EEA.

Data Security

The security of your data is important to us but please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as is necessary for the purposes set out in this privacy policy and as required by the governing bodies we are regulated by. We will also retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see the “Your Data Protection Rights” section below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Data Protection Rights

Under certain circumstances, you have certain data protection rights. CDOK aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

In certain circumstances, you have the following data protection rights:

· The rights to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

· The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

· The right to object. where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing as you feel it impacts on your fundamental rights and freedoms; you have the right to object to our processing of your personal data.

· The right of restriction. You have the right to request that we restrict the processing of your personal information.

· The right to data portability. You have the right to be provided (or to request that we provide a third party with) with a copy of the information we have on you in a structured, machine-readable, and commonly used format.

· The right to withdraw consent. You also have the right to withdraw your consent at any time where CDOK relied on your consent to process your personal information.

If you wish to exercise any of the above rights, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the the Office of the Privacy Commissioner of Canada ( OPC )or the Information Commissioner’s Office (ICO), the UK regulator for data protection issues, or your local data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach any relevant data protection authority, so please contact us in the first instance

Glossary

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. This may also include the interest of us providing you with our services, including healthcare for which you have requested or attending sessions/workshops. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal or financial obligation that we are subject to.

Explicit Consent means processing your personal data where we have received a very clear and specific statement of consent. This may be specifically in relation to the collection of Special Data.

Provision of Health Care means processing your data where it is necessary in order to provide you with health care and/or services.

Third Parties

Internal Third Parties

Other companies in the CDOK Group, acting as joint controllers or processors provide IT and system administration services and undertake leadership reporting and are based in Canada.

External Third Parties

· Service providers acting as processors based in Canada who provide IT and system administration services.

· Financial third parties acting as processors based in Canada and/or the USA who provide payment processing services.

· Marketing third parties acting as processors based in the USA who provide marketing services.

· Professional advisers acting as processors including lawyers, collections agencies, bankers, auditors, and insurers based in Canada, and the UK who provide consultancy, banking, legal, insurance and accounting services.

· HM Revenue & Customs, regulators and other authorities acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.

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