Telephone Debt Collection Workshop in Christchurch

Schedule

Tue, 15 Jul, 2025 at 09:00 am to Tue, 16 Dec, 2025 at 05:00 pm

UTC+12:00

Location

For venue details, reach us at [email protected] | Christchurch, CA

Advertisement
Learn effective phone techniques to recover debts professionally, handle objections, and maintain positive customer relationships.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.

The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.

Target Audience:

This course is ideal for:

  • Debt collectors
  • Call center agents handling debt collection calls
  • Credit department staff

Learning Objectives:After completing this course, participants will be able to:

  • Follow a structured, step-by-step debt collection call process.
  • Increase confidence when handling challenging collection calls.
  • Understand and practice effective debt collection techniques.
  • Master best practices in debt collection conversations and negotiations.

Prerequisites:

No formal prerequisites are required.

Course Materials:

Participants will receive:

  • A course manual with presentation slides
  • Reference materials to support their learning.

Technical Requirements:

For eBooks:

  • Internet access for downloading the eBook.
  • Laptop, tablet, smartphone, or eReader (excluding Kindle).
  • Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).
  • Instructions for downloading and activating the eBook will be provided.

Certification:

Upon completing the training, You will receive a Course Completion Certificate from Leadflake.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
Module 1: Introduction to Debt Collection

Info: ● The essential attitude, skills, and knowledge of a successful debt collector.
● Overview of the four different types of debtors.
● Understanding the debt collection account fact sheet.


Module 2: The Debt Collection Call Process

Info: ● Step-by-step guidance for executing a successful debt collection call.
● How to handle debtor stalls, objections, and debt disputes.
● Developing the right mindset for a successful debt collection agent.


Module 3: Debt Collection Best Practices and Techniques

Info: ● The “Close Out” technique for concluding calls effectively.
● Strategies for debt collection negotiations.
● Top 10 telephone debt collection best practices and techniques.


Advertisement

Where is it happening?

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Christchurch, New Zealand

Event Location & Nearby Stays:

Tickets

NZD 576.15 to NZD 838.23

LeadFlake

Host or Publisher LeadFlake

It's more fun with friends. Share with friends

Discover More Events in Christchurch

OPEN MIC
Sun, 07 Sep at 09:30 am OPEN MIC

29 Domain Terrace, Spreydon, Christchurch, New Zealand 8024

OPEN-MIC ENTERTAINMENT
Graham Wardrop
Sun, 07 Sep at 09:30 am Graham Wardrop

29 Domain Terrace, Spreydon, Christchurch, New Zealand 8024

MUSIC ENTERTAINMENT
ON SALE!!!
Sun, 07 Sep at 12:00 pm ON SALE!!!

Shop 4, 249 stanmore rd, Christchurch, New Zealand

\u2600\ufe0f INDOOR Winter Sunrise Yoga
Sun, 07 Sep at 10:00 pm ☀️ INDOOR Winter Sunrise Yoga

Sumner Surf Life Saving Club

HEALTH-WELLNESS WORKSHOPS
Network Meeting - September 2025
Mon, 08 Sep at 02:30 am Network Meeting - September 2025

357 Madras Street, Christchurch, New Zealand 8013

MEETUPS
Great Hall Lunchtime Concerts: Michael Endres (piano)
Mon, 08 Sep at 03:10 am Great Hall Lunchtime Concerts: Michael Endres (piano)

2 Worcester Boulevard, Christchurch, New Zealand 8014

MUSIC ENTERTAINMENT
The King's Speech - Director's Circle Talk
Mon, 08 Sep at 07:30 am The King's Speech - Director's Circle Talk

129 Gloucester Street, Christchurch, New Zealand 8011

ART THEATRE
Therapeutic Yoga & Mindfulness Foundations - Term 3
Mon, 08 Sep at 07:30 am Therapeutic Yoga & Mindfulness Foundations - Term 3

433 St Asaph Street, 8011

WORKSHOPS HEALTH-WELLNESS
Afraid Of Public Speaking? FREE Virtual class to Banish Anxiety and Fears
Sat, 04 Feb at 05:00 pm Afraid Of Public Speaking? FREE Virtual class to Banish Anxiety and Fears

Orchard Road

PUBLIC-SPEAKING WORKSHOPS
Maintenance Class - Northwood
Thu, 16 Jan at 05:45 pm Maintenance Class - Northwood

99 Bikes Northwood

WORKSHOPS TRIPS-ADVENTURES
Telephone Debt Collection Workshop in Christchurch
Tue, 15 Jul at 09:00 am Telephone Debt Collection Workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS
Agile for Executives Training in Christchurch
Tue, 15 Jul at 09:00 am Agile for Executives Training in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS
Business Succession Planning Workshop in Christchurch
Tue, 15 Jul at 09:00 am Business Succession Planning Workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS
Ace Your Interview \u2013 Workshop in Christchurch
Tue, 15 Jul at 09:00 am Ace Your Interview – Workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS ART
Integrated Communication Strategy Workshop in Christchurch
Tue, 15 Jul at 09:00 am Integrated Communication Strategy Workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS ART
Developing High-Impact Business Cases workshop in Christchurch
Tue, 15 Jul at 09:00 am Developing High-Impact Business Cases workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS
Change Management - Change Matters workshop in Christchurch
Tue, 15 Jul at 09:00 am Change Management - Change Matters workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS
Strategic Writing Skills for the Workplace  in Christchurch
Tue, 15 Jul at 09:00 am Strategic Writing Skills for the Workplace in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS MEETUPS
Master the Basics of Business Finance Workshop in Christchurch
Tue, 15 Jul at 09:00 am Master the Basics of Business Finance Workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS VIRTUAL
Excellence in Internal Customer Service  Workshop in Christchurch
Tue, 15 Jul at 09:00 am Excellence in Internal Customer Service Workshop in Christchurch

For venue details, reach us at [email protected]

WORKSHOPS

What's Happening Next in Christchurch?

Discover Christchurch Events