Telephone Debt Collection 1 Day Workshop in Calgary on Dec 04th, 2024

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Course Overview:

This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collectionstaff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.

Target Audience:

Debt collectors, call center agents and credit staff.

Learning Objectives:

After completing this course, delegates will be able to:

• Followastep by step debt collection call process.
• Increase debt collector’s confidence when handling challenging collection calls.
• Understand and practice specific collections called best practice techniques.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

• Internet for downloading the eBook
• Laptop, tablet, Smartphone, eReader (No Kindle)
• Adobe DRMsupported software (e.g. Digital Editions, Bluefire Reader)
• eBook download and activation instructions

Agenda:

Module 1 : Introduction to debt collection

• Attitude, Skills and Knowledge of a successful debt collector.
• The4different types of debtors.
• Debtcollection account fact sheet.

Module 2 : The Debt Collection Call Process:

• Astepbystepprocess for a successful debt collection call.
• Debtor’s stalls and objections– Debt disputes..
• Themindsetofasuccessful debt collection agent.

Module 3 : Debt Collection best practice tips and techniques:

• The“CloseOut” technique
• Aboutdebtcollection negotiations
• Tentelephone debt collection best practice tips and techniques.

Certification:

Once after the training you receive course completion certificate from Mangates

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Host or Publisher Mangates