TEC x Incorp Vietnam: Customer First 101 Workshop

We are pleased to partner with InCorp Vietnam, a leading market entry and corporate services consultancy, to host an exclusive workshop on refining customer experiences for accelerated business growth.

Join us to:

• Explore the role of customer experiences in driving business growth
• Discover the impact of positive & negative customer interactions on profitability
• Participate in a customer journey mapping exercise & pain point improvement activity to improve your online CX

*Customer journey maps will be provided.

Date: Wednesday, 26th June 2024
Time: 16:00 – 17:30
Location: Level 7, Friendship Tower Centre

Agenda:

• 16pm - 16.05pm: Welcome attendees
• 16.05pm - 16.15pm: Introduction about speaker - Jack Nguyen
• 16.15pm - 16.30pm: Introduction to Customer Experience
• 16.30pm - 16.35pm: Introduction about Loan Tran
• 16.35 - 17:10: Customer Journey Mapping activity
• 17.10pm - 17.25pm: Pain Point Improvement activity
• 17.25pm - 17.30pm: Wrap up & Networking

Speakers:

Jack Nguyen, CPA, CA, CEO of InCorp Vietnam and Head of Human Resources and Payroll (HR&P) Services at InCorp Group.

Loan Tran - Author of Powerful Leadership - How to build Dream Teams - Leadership Coach & Trainer, Owner of Loan Tran Coaching & Consulting company

Host or Publisher The Executive Centre (TEC) Community