Teamwork & Team Building

Schedule Information

• TBD - If you may be interested in this course, then please contact us at [email protected].

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Objectives

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

Outline

• The Big Picture
• What is Communication?
• How Do We Communicate?
• Other Factors in Communication

• Understanding Communication Barriers
• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

• Paraverbal Communication Skills
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

• Non-Verbal Communication
• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

• Speaking Like a STAR
• S = Situation
• T = Task
• A = Action
• R = Result

• Listening Skills
• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

• Asking Good Questions
• Open Questions
• Closed Question
• Probing Questions

• Appreciative Inquiry
• The Purpose of AI
• The Four Stages
• Examples and Case Studies

• Mastering the Art of Conversation
• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences

• Advanced Communication Skills
• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

Host or Publisher CPTC Continuing Education