Workplace Relations

Schedule Information

• TBD - If you may be interested in this course, then please contact us at [email protected].

We have likely experienced some form of workplace relations. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. This course is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of workplace relations are better team members and end up being more successful and productive.

Objectives

• Understand the purpose and benefits of workplace relations.
• Setting boundaries and ground rules for new employees.
• Learn to interact and influence among colleagues.
• Learn how to manage various personality types in the office.
• Determine how to gain support and effectively network.
• Recognize how you are a part of a group and how you function.

Outline

• New Hires
• Company Core Values
• Building Relationships
• Encourage Respect
• Setting Ground Rules

• It’s About Interacting and Influencine
• Dealing with Different Personalities
• Build a Culture of Collaboration
• Be Nice to Everyone (Not Just Those Who Can Help You)
• Be a Team Player

• Dealing with Rumors, Gossip, and Half - Truths
• Its Effects on Morale
• Reinforce the Truth with Facts
• Deal With it Swiftly
• Do Not Participate

• Office Personalities
• Complainer
• Gossiper
• Bully
• Negative Ned / Nancy
• Information Keeper
• Know-It-All
• The Apple - Polisher
• Nosey Neighbor

• Getting Support for Your Projects
• Gain Trust Through Honesty
• Be Assertive
• Blow Your Own Horn
• Make Allies

• Conflict Resolution
• The Importance of Forgiveness
• Neutralizing Emotions
• The Benefits of a Resolution
• The Agreement Frame

• Ethics
• Benefits of an Ethical Environment
• Lead by Example
• Ensuring Ethical Behavior
• Addressing Unethical Behavior

• You Are Not an Island
• Never Burn a Bridge
• Take the High Road
• Trust is a Two-Way Street
• Don’t Hide in Your Office

• Social Events Outside of Work
• How to Decline Politely
• Rules When Attending
• Meeting New People
• Conversation Dos and Don’ts

Host or Publisher CPTC Continuing Education