Talking Talent with NECCA: Inside Award-Winning Contact Centres

Join us for a morning of award‑winning best practice sharing during an exclusive visit to Teleperformance at their Gateshead site.

Taking place on 11 March 2026, this inaugural session invites the North East contact centre community to step inside an organisation that has set the benchmark for people-first culture. Attendees are invited to arrive from 8.30am for coffee and conversation, with the session running from 9.00am until 11.00am.

Teleperformance is a two-time winner of People-Centric Organisation of the Year and was also crowned Contact Centre of the Year (over 250 seats) in 2024. This visit will explore what sits behind those accolades and what it really looks like when people are genuinely at the heart of an organisation.

Attendees will hear directly from the teams behind the awards, gaining insight into how a clear commitment to colleague experience has been translated into day-to-day reality. From sustained investment in the colleague proposition, to meaningful engagement with the local community and a deep focus on inclusion and belonging, it is clear this approach is not a set of initiatives, but part of the organisation’s fabric.

What stood out to the judging panel, and what visitors will experience first-hand, is the consistency between intent and impact. The passion for creating an environment where people feel valued, supported and able to thrive is evident not only in exceptional engagement scores, but in the lived experiences of colleagues across the business. Regardless of role, location, capability or background, there is a genuine sense of belonging.

If you’ve ever wanted to understand what a People Centric Organisation looks and feels like in practice, this session will bring it to life.

As headline sponsors of the North East Contact Centre Awards for over 10 years, Greenbean is proud to work in partnership with NECCA to deliver this series of best practice visits. Each event shares winning stories from across the region, offering insight, inspiration and practical learning to help organisations raise standards and feel confident as they prepare to enter this year’s awards.

This first visit marks the start of a programme designed to connect the community, celebrate excellence and showcase the people behind the region’s award-winning contact centres.

Please complete the form below to register your interest, and we will get back to you shortly to confirm your place.

NB: Places are extremely limited and restricted to two attendees per contact centre organisation. Attendance is open to those currently working within a North East contact centre operation and sponsors of the 2026 programme. We are unable to offer places to third-party suppliers to the industry or those working within outsourcing or BPO organisations.

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