Show Me the AI ROI

Artificial Intelligence is no longer a future investment; it is a present-day operational advantage. The challenge for business leaders, customer experience teams, and IT executives is not whether to adopt AI, but where it delivers measurable return.

Show Me the AI ROI is a practical, business-focused session designed to cut through the hype and demonstrate how AI is driving real operational value across workflows, customer operations, and enterprise technology environments.

This event focuses on how AI actually works inside modern organizations, how it executes tasks, not just recommendations, and how leaders can evaluate ROI with confidence.

Explore how AI is embedded directly into business and customer workflows, enabling automation, decision support, and faster execution across operations.

Understand how modern AI agents move beyond insights to action—handling tasks, orchestrating processes, and reducing manual effort across teams.

Learn how AI investments impact cost reduction, efficiency, revenue protection, and customer experience—and how to evaluate ROI beyond experimentation.

Clarify the difference between traditional algorithms, machine learning models, and AI services—and why this distinction matters for scalability, governance, and business outcomes.

See how AI context graphs dramatically accelerate development cycles, enabling code and solutions to be created faster than ever before.

Discover real-world applications of AI in contact centers, including intelligent routing, agent assistance, automation, and voice-based AI systems.

• Business Owners and Founders
• Customer Experience & Customer Operations Leaders
• Business Operations & Process Owners
• IT, Infrastructure, and Cloud Leaders
• Digital Transformation & Innovation Teams

• Move beyond AI theory to real, measurable business impact
• Understand where AI delivers ROI and where it doesn’t
• Gain a clearer framework for AI adoption decisions
• Learn from practical use cases across operations and CX

Info: Check-in & Light Networking

Info: Structured Welcome, Event Purpose, & Agenda Overview

Info: UC/CC overview of AI-powered collaboration and CX capabilities.

Info: Fun Trivia, 3 -5 Questions, & What UC/CC Covered

Info: AI that Drives Workflows, Let AI Agents Execute Tasks, & ROI that Impacts the Business

Info: Fun Trivia, 3 -5 Questions, & What Structured Covered

Info: Key Takeaways, Clear Next Steps, & Follow-up Offers

Know what’s Happening Next — before everyone else does.

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Host or Publisher Robb Karcsay