Sales: Techniques for Selling and Closing

Course length: 7 hours (1 day)

Date of delivery: Thursday 17th October 2024 (09:30 - 16:30)

Tutor: Sam Winters

Delivered online

Overview

This course looks at reducing and dealing with stress, resolving conflict, saying no with confidence, managing time and instilling a sense of confidence in your own ability. Learners will look at how different personality types can hone their skills and those of their colleagues in order to promote respect and cohesive working practice within the workplace.

Course content

• Understand what assertive behaviour is.
• Differentiate passive and aggressive behaviour.
• Understand ways of being assertive in a given situation.
• Identify a situation in which one may need to be assertive.
• Recognise the key benefits and implications of assertiveness.
• Identify a situation in which assertiveness can be used to achieve a desired outcome.

For more information on courses, contact the team via email or telephone:
/ 01326 211382

Host or Publisher CMN Training and Skills