Resolving Workplace Disputes: 1 Day Course Edmonton
About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
Develop practical skills to manage workplace conflict and handle confrontational situations with confidence in Edmonton. Learn to identify conflict triggers, understand different conflict styles, and respond constructively. Strengthen communication, active listening, de-escalation, and problem-solving skills. Apply practical techniques through workplace scenarios, discussions, and interactive activities.
Key Benefits
By the end of this training, participants will be able to:
- Recognize different conflict patterns, triggers, and behavioral responses.
- Understand their personal conflict style and adapt it when necessary.
- Communicate clearly and assertively during difficult interactions.
- Apply effective de-escalation techniques to reduce workplace tension.
- Use a structured approach to resolve conflicts constructively.
- Approach confrontational situations with greater confidence and clarity.
- Build healthier, more collaborative, and productive team relationships.
Target Audience
This training is ideal for:
- Managers
- HR Teams
- Team Leaders
- Business and Workplace Professionals
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In-House Session
Organizations can bring this program to their teams through an on-site or online delivery format. The content can be customized to help women leaders strengthen their leadership voice, confident speaking, executive presence, persuasive communication, and authenticity.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Conflict Dynamics
Info: • Identify common triggers of workplace conflict
• Explore different types of workplace conflict
• Recognize emotional and behavioral patterns
• Activity
Module 2: Conflict Styles & Personal Awareness
Info: • Explore the Thomas-Kilmann Conflict Model
• Understand the strengths and risks of each conflict style
• Identify your default conflict-management style
• Activity
Module 3: Communication Tools for Difficult Conversations
Info: • Distinguish assertive, passive, and aggressive communication
• Use neutral and clear language
• Apply effective listening techniques
• Role Play
Module 4: De-escalation Techniques
Info: • Stay calm and composed under pressure
• Recognize early signs of escalation
• Redirect emotionally charged conversations
• Activity
Module 5: Structured Conflict Resolution Steps
Info: • Apply a step-by-step conflict resolution framework
• Set clear expectations and boundaries
• Work toward mutual agreement
• Case Study
Module 6: Managing Confrontation with Confidence
Info: • Approach challenging conversations effectively
• Handle defensiveness and pushback
• Reframe negative interactions constructively
• Role Play
Module 7: Conflict Prevention Strategies
Info: • Establish team norms and agreements
• Develop proactive communication habits
• Encourage open and constructive feedback
• Activity
Module 8: Applying Conflict Skills in Real Situations
Info: • Examine common workplace conflict scenarios
• Understand leadership responsibilities in conflict
• Strengthen long-term professional relationships
• Case Study
Where is it happening?
Event Location & Nearby Stays:
CAD 724.76 to CAD 931.76
