Receptionist Skills Training

Course Overview

The course aims to equip people who want to work in a reception, with these abilities; through this course receptionists will develop skills that will enable them to create great experiences for guests.

Topics covered in this course

1. Building rapport and greeting customers within seconds

Discover powerful techniques for establishing rapport with customers ensuring interactions every time.

2. Effective call screening

Screening calls is a perfect time-management technique that allows you to make the best use of your time and resources by identifying the calls that are worth answering.

3. Answering machines methods

Develop communication skills necessary for crafting captivating messages that bolster your companys reputation.

4. Handling outgoing calls

Our experts will teach you different approaches tailored specifically to your receptionist’s task of managing calls and making sure messages reach on time.

5. Telephone etiquette

Receptionists can enhance their telephone communication skills through training, in this program. Developing skills can greatly contribute to standing out and achieving success!

Handling customer complaints and defusing situations

A good receptionist means everything to a business, especially in dealing with difficult clients. Learn how to use these tactics to de-escalate heated client interactions!

Accurately recording messages

Come to this session and learn how to structure your notes so you capture key information and retain the details! Get yourself a set of skills for collecting data.

Effective communication in the workplace

Here, you will learn skills and rules to become an effective communicator.

Mastering delivery and word choice

Learn the art of selecting words and the way to use inflection to ensure your message is delivered effectively.

Understanding roles and responsibilities

This training programme trains! Gives you the skills to succeed your job!

Participation in workplace safety protocols

Cultivating your skills at reception will go a long way to helping you respond appropriately. It’s time to build your competence.

Master the art of organising and managing information effectively.

Improve your performance using organisation and delegation skills, you’ll become the boss in the office!

Establish yourself as a leader

Earn the trust, loyalty and admiration of your clients through your efforts! Unlock the potential of your questioning abilities with this training program! Teach them how to ask questions that produce answers that point them on a quest.

Boost your confidence.

Here are some tips and techniques that will help you improve your telephone utilisation as a receptionist. This training covers how to use the phone.

Essential reception skills

Take a training course that covers all the competencies required to work as a Professional Receptionist. Empower yourself with the ability to decipher cues through body language interpretation.

This training will help you to have a certain way of thinking about interactions with customers. Learn to tell if you’re being sold to using your body language!

Workshop Wrap-Up

At the end of the course, participants will be able to further deepen their knowledge by: addressing any areas where there is still some uncertainty; devise a plan, in order to improve their chances of success.

Host or Publisher Paramount Training & Development