Provider-led concerns and enquiries - local policy and procedure

This training is offered free of charge to those living and working in Halton and who have a direct involvement in the care and support of adults with additional needs. This includes volunteers, carers, those employed through a personal budget and those who use services. Courses covers local process, policy and protocol and are not relevant to those out of area.

Aims:

This session has been designed to widen awareness and understanding of the processes in Halton for raising concerns about adult social care practice that fall short of constituting a safeguarding alert.

The Provider-led Concerns and Enquiries model (implemented in 2020) replaces the previous Care Concerns process, placing emphasis on those delivering services to scrutinise their own practice, learn from the experience and make positive changes.

By taking a look at the journey to this point the session will explain what provider-led concerns and enquiries are and why a new system has been implemented. It will equip those delivering adult social care with a clear understanding of safeguarding thresholds and the process to follow where there is a low level safeguarding incident.

Learning Outcomes:

By the end of the session attendees to this training will be able to:

• Understand the background to implementing the new model of provider-led concerns and enquiries

• Become familiar with the policy, process and procedure for implementing provider-led concerns and enquiries

• Identify the expectations, timeframes and recording requirements of the process

• Consider when a provider-led concern or enquiry is needed

• Recognise what good looks like in completed paperwork

• Know where to go for additional support

Topics Covered:

• Safeguarding thresholds – what is safeguarding and what is provider-led

• Guidance and template forms

• The different reporting categories

Host or Publisher Halton Safeguarding Adults Board