Problem Solving and Decision Making - ON CAMPUS - NSC

As business teams grow larger in an organization and a leader is responsible for more people, decision-making becomes more complex. Various levels of decision-making need to be established, otherwise an organization begins to stagnate with one person making all the decisions. There will be a discussion around delegating decisions and creating rules around what levels can do what. Once established, a leader needs to empower team members to make appropriate decisions. And if decisions cannot reach a consensus, then what is the escalation plan to ensure action occurs. Problem solving, although similar to decision-making, requires a different set of techniques to come to a resolution. Various stages of problem solving are discussed in detail: identify the problem, formulate potential solutions, weigh the pros/cons of each solution, determine the path forward in resolving the problem, measure the success of the solution.

Instructor: Kris Winkler

This class meets in person on Tuesday's beginning July 9, 2024, ending on August 6, 2024, from 6:30 to 8:30 p.m. each Tuesday (5 sessions).

Host or Publisher King County Learning and Development