MyChart Digital Navigator Training (Wenatchee In-Person)

Course Overview:
MyChart Certification Training equips Digital Navigators with the knowledge and hands-on skills needed to confidently support community members in using the MyChart patient portal. This interactive course covers all essential MyChart workflows, including account access, secure messaging, appointment management, test results, proxy access, and mobile features.

Learning Objectives:

• Understand the core features and benefits of MyChart for patients
• Demonstrate proficiency in account setup, navigation, and troubleshooting
• Guide patients through secure login, test results, messaging, and appointment workflows
• Support patients with proxy access, mobile app use, and health tracking tools
• Apply best practices for privacy, security, and patient engagement

Certification Path:
Participants must attend this in-person training session, complete hands-on activities, and pass a knowledge check/quiz. Upon successful completion, participants will receive an official certificate and “MyChart Certified” pin.

Who Should Attend:
This training is open to any community member interested in digital navigation or supporting others in using digital health tools. Whether you are a Digital Navigator, frontline staff member, volunteer, advocate, or simply someone who wants to help friends, family, or neighbors navigate MyChart, this course is designed for you. No healthcare title or advanced technical background is required, just a willingness to learn and support others.

Format:
Instructor-led, in-person sessions with live demonstrations, practice exercises, and Q&A. Training materials and tip sheets are provided.

Seats are limited. Registration is required, and early sign up is encouraged to secure your spot.

Location:
Confluence Health Miller Street Conference Center: 1000 N Miller St, Wenatchee

Light refreshments and lunch will be provided.

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Host or Publisher NCW Tech Alliance