Mumbai - 01 Day Workshop on Patient Bonding!
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An Exclusive Training Module In
PATIENT RELATIONSHIP MANAGEMENT
For Para-Medical, Medical, Support Staff of Hospitals, Diagnostics Centres and Clinics
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BONDING! - The Boon
The Patient Relationship Management program provides a host of benefits:
✔ Better services to patients
✔ Improved patient satisfaction
✔ Lower patient and visitor complaints
✔ Cordial relations between staff, patients and attendants
✔ Reflects the professionalism of the organization's staff and creates a buzz for their efficiency and friendly way of handling issues
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How Is It Done - Methodology
Participative Lecture Mode
Interactive Learning
Role-Plays & Practice
Individual Analysis, Feedback, and Correction
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Border Topics Covered In The Programme
✅Understanding the Operating Environment and the need to be different as a ‘Healthcare Service Brand’
✅Managing & Handling Patients and Attendants – Their Behaviour and Expectations
✅Patient Services — Bringing the Service Dimension into Action
Being Sensitive, Caring, and Communicating Commitment
✅Projecting the Right Image of the Organisation and the Self
Patient Comeback — Creating the ‘service’ buzz
✅Good Etiquette & Mannerisms – Mastering Professional Conduct
✅Understanding Courtesy and Protocol
✅Being a goodwill ambassador of the organisation
Note: Includes Lunch and Tea/Coffee during breaks
PATIENT RELATIONSHIP MANAGEMENT
For Para-Medical, Medical, Support Staff of Hospitals, Diagnostics Centres and Clinics
----
BONDING! - The Boon
The Patient Relationship Management program provides a host of benefits:
✔ Better services to patients
✔ Improved patient satisfaction
✔ Lower patient and visitor complaints
✔ Cordial relations between staff, patients and attendants
✔ Reflects the professionalism of the organization's staff and creates a buzz for their efficiency and friendly way of handling issues
--
How Is It Done - Methodology
Participative Lecture Mode
Interactive Learning
Role-Plays & Practice
Individual Analysis, Feedback, and Correction
--
Border Topics Covered In The Programme
✅Understanding the Operating Environment and the need to be different as a ‘Healthcare Service Brand’
✅Managing & Handling Patients and Attendants – Their Behaviour and Expectations
✅Patient Services — Bringing the Service Dimension into Action
Being Sensitive, Caring, and Communicating Commitment
✅Projecting the Right Image of the Organisation and the Self
Patient Comeback — Creating the ‘service’ buzz
✅Good Etiquette & Mannerisms – Mastering Professional Conduct
✅Understanding Courtesy and Protocol
✅Being a goodwill ambassador of the organisation
Note: Includes Lunch and Tea/Coffee during breaks
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Where is it happening?
Hotel Aureole, Sir Mathuradas Vasanji Road, Parsi Colony, Bima Nagar, Andheri East, Mumbai - 400069, Maharashtra, Mumbai, India
Event Location & Nearby Stays:
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Host or PublisherOriel Academy - Crisis & Media Training, Soft Skills & Corporate Training
