Matrix Masterclass: Stop talking and start listening: coaching skills

Stop talking and start listening: coaching skills that build trust and talent

This is the second in a new series of bi-monthly masterclasses held at UWTSD’s Innovation Matrix building, designed to give local businesses practical insight and support.

A practical, engaging workshop that equips you with simple but powerful coaching skills to strengthen relationships and boost performance.

The “quick and easy” route for many leaders is to give answers and unintentionally build a team of followers. The real, long‑term value comes from shifting away from providing solutions and towards asking thoughtful questions - developing a team that takes responsibility, thinks creatively and grows in confidence.

Leaders who coach don’t just achieve better results - they create workplaces where people feel heard, valued, and motivated to contribute.

Whether you’re a leader in business or just interested in how to have more empowering conversations, this session provides you with a set of practical coaching habits you can apply immediately to transform your conversations, whether at home or work.

Through interactive scenarios, live practice, and proven frameworks, participants learn how to move from directing to genuinely empowering others.

What participants walk away with

• A simple set of coaching skills they can apply immediately
• A repeatable structure for better conversations
• Greater confidence in asking questions and listening deeply
• Practical tools for building trust and unlocking team potential
• Clear actions to strengthen leadership impact back in the workplace

About Ruth Visick-Evans

Ruth brings over 25 years of global leadership experience across the public sector, education, charities, and, more recently, a diverse range of purpose‑driven businesses. She is a Director at Moringa, a certified B Corp, where she helps organisations strengthen culture, leadership and engagement so teams perform better and people stay longer.

Her work focuses on supporting businesses and charities across Wales and the UK through leadership development programmes and one‑to‑one coaching for leaders at all levels.

Venue details

Innovation Matrix
UWTSD Swansea Waterfront Campus
King’s Road
Swansea
SA1 8EW

The session runs from 10am to 11am. You’re very welcome to stay afterwards for a chat and informal networking.

There will also be an opportunity to talk with key UWTSD staff about collaborating with the university, and if you’d like you can join a short tour of some of the facilities in the Innovation Matrix building, including the robotics lab.

Tea and coffee will be available.

IMPORTANT PARKING NOTE

If you are arriving by car, please register your vehicle at reception in the IQ Building (right next to the Innovation Matrix) when you arrive.

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Host or Publisher MADE + (UWTSD)