Mastering the Art of Negotiation Communication – 1 Day Course in Wollongong

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, beverages, and light snacks will be provided during the session.

Successful negotiation isn’t about winning—it’s about communicating with clarity, confidence, and mutual respect. This 1 Day interactive workshop helps professionals develop the mindset and communication techniques required to navigate negotiations effectively in today’s business world.

Participants will learn how to prepare, frame conversations, and communicate persuasively while maintaining relationships and credibility. Through role plays, simulations, and practical negotiation models, you’ll explore how words, tone, and emotional control can influence outcomes.

By the end of the session, you’ll possess a proven communication framework to handle objections, influence decisions, and reach agreements that benefit all parties.

By the end of this course, you will be able to:

• Communicate persuasively to influence negotiation outcomes.
• Listen actively to uncover needs, priorities, and hidden interests.
• Stay calm and emotionally balanced in high-pressure situations.
• Build trust, rapport, and credibility during business discussions.
• Structure and present proposals that lead to win-win agreements.

This course is ideal for professionals who participate in internal or external negotiations, including:

• Managers and Team Leaders
• Sales and Business Development Professionals
• Procurement and Vendor Management Teams
• Project Managers and Client-Facing Executives
• Entrepreneurs and Consultants

This program blends communication strategy, behavioral psychology, and real-world negotiation techniques to help you speak with clarity and authority. You’ll practice authentic persuasion, learn to manage pushback, and build credibility even in challenging conversations.

If your role involves discussions, deals, or decision-making, this course will help you achieve better outcomes while maintaining strong professional relationships.

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1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

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Interested in a team version?
We offer customized in-house sessions designed around your organization’s negotiation needs and industry context

Contact us today to schedule a customized in-house, face-to-face session:

Info: • Understanding negotiation psychology and human behavior
• Key stages of a negotiation process
• Importance of communication tone, timing, and body language
• Icebreaker Activity

Info: • Establishing credibility and openness in negotiation settings
• Active listening as a negotiation advantage
• Asking the right questions to uncover interests and priorities
• Case Study

Info: • Using words that influence and persuade
• Managing voice, tone, and silence strategically
• Decoding non-verbal cues in high-stakes discussions
• Practice Exercise

Info: • Handling tension and pressure with composure
• Recognizing and diffusing manipulation tactics
• Turning disagreement into constructive dialogue
• Role Play

Info: • Framing proposals for mutual value
• Language that encourages collaboration and compromise
• Avoiding defensive or confrontational communication traps
• Group Exercise

Info: • Navigating cultural and personality differences
• Virtual and cross-functional negotiation etiquette
• Maintaining professionalism across digital channels
• Case Study

Info: • Real-world negotiation simulation
• Feedback and debrief session
• Creating your personal communication strategy for negotiations
• Action Plan Review

Know what’s Happening Next — before everyone else does.

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