Master Customer Service & Complaint Handling – 1 Day Workshop in Mandurah
Schedule
Mon, 15 Dec, 2025 at 09:00 am to Wed, 25 Mar, 2026 at 05:00 pm
UTC+08:00Location
For more information on venue address, reach out to "[email protected]" | Mandurah, WA
About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks will be provided during the session.
Course Overview:
This 1 Day workshop in Mandurah, WA is designed for customer service representatives, front-desk staff, hospitality professionals, and retail employees. Participants will gain practical techniques to handle customer interactions with professionalism, resolve complaints effectively, and create positive customer experiences. Through interactive exercises, role-plays, and real-world case studies, attendees will develop actionable strategies to enhance service quality, improve customer satisfaction, and strengthen business reputation.
Learning Outcomes:
By the end of this course, you will be able to:
- Deliver outstanding customer service in retail, hospitality, and service sectors
- Handle complaints effectively and turn challenges into opportunities
- Communicate professionally and manage difficult customer interactions
- Build loyalty through consistent service excellence
- Apply emotional intelligence and stress management in customer-facing roles
- Collaborate effectively within service teams
- Implement actionable strategies to improve customer experience
Target Audience:
- Customer service representatives and front-desk staff
- Hospitality and retail employees
- Supervisors and team leads responsible for service delivery
- Professionals seeking to improve customer interaction skills
Why is it the Right Fit for You?
Mandurah’s growing retail, hospitality, and service sectors require employees to deliver exceptional customer experiences. This course provides hands-on techniques, practical exercises, and actionable strategies to enhance service quality, resolve complaints efficiently, and build customer loyalty.
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Want to train your entire team?
In-house sessions are available for organizations looking to elevate customer service standards across teams and boost client satisfaction.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Customer Service Excellence
Info: • Understand the principles of excellent customer service
• Identify key elements that create positive customer experiences
• Explore the role of attitude, communication, and empathy
• Icebreaker
Module 2: Effective Communication with Customers
Info: • Techniques to communicate clearly and professionally
• Active listening strategies to understand customer needs
• Handling difficult conversations with confidence
• Role-play
Module 3: Complaint Handling & Problem Resolution
Info: • Identify common customer complaints and their causes
• Apply structured approaches to resolve issues effectively
• Learn strategies to turn complaints into opportunities
• Case study
Module 4: Building Customer Loyalty & Satisfaction
Info: • Techniques to exceed customer expectations consistently
• Understand the impact of service recovery on loyalty
• Implement methods to encourage repeat business
• Simulation
Module 5: Managing Stress & Emotional Intelligence
Info: • Develop emotional intelligence for handling challenging customers
• Learn stress management techniques for high-pressure situations
• Maintain professionalism in all interactions
• Activity
Module 6: Team Collaboration in Service Excellence
Info: • Foster collaboration to deliver seamless customer experiences
• Align team objectives with service standards
• Share best practices and learn from team experiences
• Group Exercise
Module 7: Action Planning for Service Improvement
Info: • Develop a personal action plan to implement learnings
• Set measurable goals to enhance customer service performance
• Review strategies to maintain consistent service quality
• Review
Where is it happening?
For more information on venue address, reach out to "[email protected]", Ph No: 61(0) 2 80155605, Mandurah, AustraliaEvent Location & Nearby Stays:
AUD 430.15 to AUD 583.68
